4 Frameworks with 20 Questions for a Weekend Worship Review

Regular evaluation of your weekend services should be a normal pattern for your leadership team. For us it happens during a Monday morning meeting were we look at what happened the day before and we also settle on the services for the coming weekend. This is an important system that we have in place because it allows us to stay on the same page and helps us catch quality improvements at an early stage. If there is a tough Sunday we know that we’re going to be taking time on Monday to talk it through. Regular service review also keeps us focused on improving the experience for our guests … we want to honor God by bringing our best to the table for them!

Here are four different approaches to worship review and evaluation. As the needs of your church and leadership shift you’ll need to move around from one type of evaluation to another. Find one that seems to fit the needs of your church and make it happen!

  • Autopsy Method // This approach attempts to diagnose what exactly happened during the service so everyone can understand it clearly. This can be particularly helpful when you are looking to address a number of issues that need to change. This approach requires a high level of trust among the team because it can naturally focuses on the negative of what took place.
    • Good // The team lists the things that went well during the service … it’s sometimes helpful to walk through the service order to make sure you are commenting on a wide variety of items.
    • Bad // Let’s get the junk out on the table! Remember to clearly articulate the problem with what happened and avoid attacking people.
    • Missing // Where in the service did we miss something that would have made it a better experience? In my experience this is the least used category but can often provide some stunning insights into where our services should go in the future.
    • Confusing // What happened during the service that didn’t make sense? How can we simplify an ask for the future? Did the language of a musical worship leader muddy up what we were attempting to communicate?
  • Future Focused // This method attempts to extract learning from a service to apply to the future. This approach can be particularly helpful when you are coaching new teams of leaders because it helps translate what did happened into what should happen in the future.
    • Keep // What happened yesterday that we want to repeat again and again? What are the positives that we can see doing in future services?
    • Stop // What happened that we want to make sure never happens again? What actions took away from what we were doing through the service?
    • Start // What did we miss doing that could have made the service even better? What should we add into these experiences in the future to take them to the next level?
  • Process Oriented // This approach attempts to focus on the systems behind services. These questions attempt to get at the “why behind the whats”. Because these questions don’t just focus on actions it requires a team that has been working together for a while.
    • Victories // Where were we “winning” during the service? The goal of this section is for the team to articulate what was happening in the lives of the people they were serving … not the actions taken during the service. This focuses the team on the impact the ministry is having in the lives of people.
    • Metrics // Balancing out the stories of individual life change … the metrics section is attempting to capture the overarching story of what is happening in the life of the church. The goal here is to move beyond just “numbers and noses” to metrics that articulate the spiritual dynamics of the church. (% of people moving into groups, % of first time guests attending)
    • Stucks // In this section each ministry area articulates areas that they are stuck in achieving their growth or development. Using the service as an illustration … the teams talk about the areas they need assistance or resources to get “unstuck.”
  • Appreciative Inquiry // This approach attempts to focus the leadership only on what was positive about the experience. Over the last year I’ve become more acquainted with this school of thought in change management and I see it’s deep value for us in church leadership. Here are some potential questions you could ask using this approach.
    • What made the service an exciting experience?  What gave it energy?
    • What moments during the service where the best we could offer to Jesus and our guests?
    • What was it about each team member that made it great? How did you uniquely contribute? How did you see God use other people?
    • What is the common mission or purpose that united everyone on the leadership during the service?  How can this continue to be nurtured?
    • In your opinion, what is the most important aspect of your services that you can recall that best illustrates this spirit of “being the best? How can we build on that?

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ABOUT THE AUTHOR

Rich Birch

Rich Birch

Thanks so much for dropping by unseminary … I hope that your able to find some resources that help you lead your church better in the coming days! I’ve been involved in church leadership for over 15 years. Early on I had the privilege of leading in one of the very first multisite churches in North Amerca. I led the charge in helping The Meeting House in Toronto to become the leading multi-site church in Canada with over 4,000 people in 6 locations. (Today they are 13 locations with somewhere over 5,000 people attending.) In addition, I served on the leadership team of Connexus Community Church in Ontario, a North Point Community Church Strategic Partner. I currently serves as Operations Pastor at Liquid Church in the Manhattan facing suburbs of New Jersey. I have a dual vocational background that uniquely positions me for serving churches to multiply impact. While in the marketplace, I founded a dot-com with two partners in the late 90’s that worked to increase value for media firms and internet service providers. I’m married to Christine and we live in Scotch Plains, NJ with their two children and one dog.

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COMMENTS

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Recent Comments
Yea! You fixed it!
 
— Mr. Troy Reynolds
 
I just discovered this today and am looking forward to exploring the content on here. It looks like it could be very helpful. Just an FYI - in your paragraph on not putting out B+ material you have a typo. A little ironic. :-) The third sentence begins with "You time" not "Your time."
 
— Troy Reynolds
 
I'm lost, to say the least! As a new pastor, taking over a newly started church I have read just about everything there is to learn what I can do to grow the church. I truly beleive that those attending our church are friendly and sincere. So that can't be the issue. I have read all the comments to this article and I feel that most churches will never have a fair chance! We are a VERY small church, so we don't have a children's church (yet). So if a family comes and gets upset that we don't have a children's church for them to put their children into, we lose! We do provide things for their kids to do during the service and even have an option for their kids to be in a different room, if they don't want their kids to sit with them. We are also such a small church that we don't have a worship team/band/etc. Our worship music comes from music videos. The congregation we do have likes it this way, but of course we would love to have a worhsip team. So, if someone comes to our church and is upset that we don't have live music, we lose! The point I am trying to make is that when people come in with preconceived ideas of what a church should be like, they will never find a church home, unless they find a church who's goal is to entertain! Every Sunday our message comes from the Bible, so that can't be a complaint for someone, so instead, people leave the church and never come back because they want more from a church: they don't want friendly people who are following the Word of God; they want a church that give them something (a babysitter for their kid, entertainment, free gifts, etc.) I'm sorry if sound cynical, I truly want everyone to hear the Good News and learn about Christ's love, but if they come in looking for something else, then the church will always lose!
 
— JAG
 

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