6 Questions We Need to Think About When We’re Thinking About the Weekend

It’s pretty easy for us to think about what we think about when we think about the weekend experience at our churches (feel free to re-read that sentence. I won’t be offended.).

After all, they’re our experiences. We gather together on a regular basis. We catch up with our long-time friends. We walk through the same old doors, sit in the same old seats, and – for the most part – experience a familiar, somewhat predictable, unsurprising service.

Not so with our first time guests. Whereas we’re seeing it for the 500th time, they’re seeing it for the first. If we’re old pros, they’re rookies. And so, while it can be difficult to look at the weekend through the eyes of a guest, it’s necessary. Here are six questions we can think about when we’re thinking about the weekend:

Do guests know when we meet? Are service times posted clearly on the website? Are the times on the church marquee out by the road still accurate?

Do guests know where we meet? Do all online mapping services lead to your gathering spot? If you’re mobile, is their GPS unit taking them to the weekend worship service, or to your rented weekday office space?

Do guests know what to do when they show up? Is signage clear? Where do they park? How do they get into the building? Where do they drop off their kids? Do you even have something for their kids?

Do guests know what to do when they get inside? Can they sit just anywhere? Are there sections or seats that are off limits? Are all parts of the service for them, or are some things restricted? If they want or need more information, who should they ask?

Do guests know that people care about them? Is it obvious that you’ve planned the weekend with them in mind? Do you have a way for them to self-identify? Have you made sure the facility is clean? Are your people actually talking to strangers they don’t know?

Do guests know what’s next? Have you answered the “So what?” and “Now what?” questions? Are their resources to help them go further in their journey? Is there an event or a place they can go to find out more?

Every weekend is somebody’s first weekend. And chances are better than average that you’re going to have a few outsiders trying to get inside this Sunday. How will they view their experience?

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ABOUT THE AUTHOR

Danny Franks

Danny Franks

Danny Franks makes his living as a Connections Pastor at the Summit Church in Raleigh-Durham, North Carolina. He also makes a life as the husband of an out-of-his-league hottie and the dad of three cool sons and one sweet princess. His blog, dfranks.com, is a reflection of how he interacts with all of these.

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Recent Comments
I'm lost, to say the least! As a new pastor, taking over a newly started church I have read just about everything there is to learn what I can do to grow the church. I truly beleive that those attending our church are friendly and sincere. So that can't be the issue. I have read all the comments to this article and I feel that most churches will never have a fair chance! We are a VERY small church, so we don't have a children's church (yet). So if a family comes and gets upset that we don't have a children's church for them to put their children into, we lose! We do provide things for their kids to do during the service and even have an option for their kids to be in a different room, if they don't want their kids to sit with them. We are also such a small church that we don't have a worship team/band/etc. Our worship music comes from music videos. The congregation we do have likes it this way, but of course we would love to have a worhsip team. So, if someone comes to our church and is upset that we don't have live music, we lose! The point I am trying to make is that when people come in with preconceived ideas of what a church should be like, they will never find a church home, unless they find a church who's goal is to entertain! Every Sunday our message comes from the Bible, so that can't be a complaint for someone, so instead, people leave the church and never come back because they want more from a church: they don't want friendly people who are following the Word of God; they want a church that give them something (a babysitter for their kid, entertainment, free gifts, etc.) I'm sorry if sound cynical, I truly want everyone to hear the Good News and learn about Christ's love, but if they come in looking for something else, then the church will always lose!
 
— JAG
 
Reminds me Tony Morgan's classic post entitle “What If Target Operated Like A Church?” I wrote about this in a blog post "Is Your Church Like Target…or More Like A Mall?" https://goo.gl/2qQIy3
 
— bruceherwig
 
Challenging and very good
 
— John Gilbank
 

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