Annette Franz is Vice President, Client Experience at Compellon. She spearheads delivery of best practices that help Compellon clients incorporate Compellon20|20 into their CX strategies and ensure they achieve successful outcomes by making real changes in the areas that matter most to their customers. Prior to joining Compellon, Franz served as Director of Customer Outcomes for Fidelity Investments. She previously held instrumental roles in market research and customer experience leadership at Touchpoint Dashboard, Confirmit, Allegiance, Medallia, CustomerSat, BizRate, Data Development Corporation, Mattel, and J.D. Power and Associates.
She is also the author of the popular blog CX JourneyTM, where she shares her 25 years of experience and passion for teaching companies about customer experience and helping them understand the importance of the employee experience to a great customer experience. She has been recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and by several other organizations as a top influencer in Customer Experience. She is an active CXPA member, as a CX Expert, CX Mentor, and a SoCal Local Networking Team Lead; she also serves as an executive officer on the Board of Directors.