ABOUT ANNETTE FRANZ

Annette Franz
Annette Franz is Vice President, Client Experience at Compellon. She spearheads delivery of best practices that help Compellon clients incorporate Compellon20|20 into their CX strategies and ensure they achieve successful outcomes by making real changes in the areas that matter most to their customers. Prior to joining Compellon, Franz served as Director of Customer Outcomes for Fidelity Investments. She previously held instrumental roles in market research and customer experience leadership at Touchpoint Dashboard, Confirmit, Allegiance, Medallia, CustomerSat, BizRate, Data Development Corporation, Mattel, and J.D. Power and Associates. She is also the author of the popular blog CX JourneyTM, where she shares her 25 years of experience and passion for teaching companies about customer experience and helping them understand the importance of the employee experience to a great customer experience. She has been recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and by several other organizations as a top influencer in Customer Experience. She is an active CXPA member, as a CX Expert, CX Mentor, and a SoCal Local Networking Team Lead; she also serves as an executive officer on the Board of Directors.

Team Alignment: 6 Actions Necessary to Create a Positive Ministry Team Experience

There is a clear linkage between the team member experience and the Guest experience in your church.

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Recent Comments
If someone wants entertainment they're going to the wrong place. Church is not a place for entertainment...or in my opinion a barrage of coffee and donuts. Why are churches today bringing the world INTO them? Then there's the thing with children...age appropriate??? These little guys can pick stuff up in service. Besides Jesus said Suffer little children, and forbid them not, to come unto me: for of such is the kingdom of heaven. Mt. 19:14.
 
— Laurie
 
I love the intentionality here as well as the challenge to look at the data. That's missing so many times. I would like to offer a contrarian's take. Church members and regular attenders have so many ways to get information: Announcements, bulletins, social channels, relationships, and email being among the options. But brand new people are likely going to check out the website and that's it. It might be wiser for churches with limited time and resources to focus their website almost exclusively to guests. This group of people isn't looking for a calendar of events but wants to know about regular programs. They probably aren't interested in watching all of the messages but instead may want to preview one of the services. For the times we need church members to go to websites (sign up for camp, join a group, etc), we're probably better off designing and promoting a specific page rather than cluttering up the homepage.
 
— Michael Lukaszewski (@mlukaszewski)
 
A great question! Unfortunately, the Church Unique Kit is no longer available in print form. We are working on revising it and updating it into an online experience, but that project is at least six months out. An alternative is to come to an upcoming certification class. There is one May 15-18 in Houston, and October 23-26 in Atlanta.
 
— VRcurator
 

Clarity Process

Three effective ways to start moving toward clarity right now.