How Better Listening Can Improve Your Conversations and Your Leadership

For a leader, listening is perhaps the most important skill of all. As a leader, we must learn to listen while navigating along with the person speaking toward a common destination – mutual understanding.

Whether your talents are in sales, systems engineering, administration, technical support, or leadership, listening to connect with others – requires a new and powerful form of deep listening.

When having a conversation you can improve your precision listening skills by asking questions that will help you gain more insight from the speaker. By intentionally navigating through a conversation, we can move from making assumptions to gaining clarification of meaning and intent – and it happens by asking the right questions.

Judith Glaser, CEO of the Benchmarking Institution and Chair of the Creating WE Institute, has developed examples of these navigational-listening questions that will guide your next important conversation.

You can download these questions along with other practical helps for your next conversation here.

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A recent release of our SUMS free book summaries also spoke directly to this topic.

Conversational Intelligence, also by Judith Glaser, advances the theory that the key to success in life and business is to become a master at “Conversational Intelligence.” It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success.

Download a copy of this free summary here.

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ABOUT THE AUTHOR

Judith Glaser

Judith Glaser

Judith E. Glaser is the CEO of Benchmark Communications and the chairman of The Creating WE Institute. She is the author of six books, including Creating WE (Platinum Press, 2005) and Conversational Intelligence (BiblioMotion, 2013), and a consultant to Fortune 500 companies.

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COMMENTS

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Recent Comments
I love the intentionality here as well as the challenge to look at the data. That's missing so many times. I would like to offer a contrarian's take. Church members and regular attenders have so many ways to get information: Announcements, bulletins, social channels, relationships, and email being among the options. But brand new people are likely going to check out the website and that's it. It might be wiser for churches with limited time and resources to focus their website almost exclusively to guests. This group of people isn't looking for a calendar of events but wants to know about regular programs. They probably aren't interested in watching all of the messages but instead may want to preview one of the services. For the times we need church members to go to websites (sign up for camp, join a group, etc), we're probably better off designing and promoting a specific page rather than cluttering up the homepage.
 
— Michael Lukaszewski (@mlukaszewski)
 
A great question! Unfortunately, the Church Unique Kit is no longer available in print form. We are working on revising it and updating it into an online experience, but that project is at least six months out. An alternative is to come to an upcoming certification class. There is one May 15-18 in Houston, and October 23-26 in Atlanta.
 
— VRcurator
 
Where may I purchase the Church Unique kit?
 
— Linda Winkelman
 

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