Leaders Communicate with Certainty

The charisma of a great speech, a powerful graphic design or a well-designed tool (and yes, a well-designed tool can have charisma) comes from certainty.

Not the arrogance of, “I am right and you are not,” but from the confidence/certainty of, “I need to say it or draw it or present it just this way and I want you to hear it.”

Graphic design that fades into the background, that recycles the safe or is merely banal does nothing for us. But the sure hand of someone who understands what she says and what she wants to communicate can’t help but touch us.

This is the difference between the mediocre abstract painting at the local crafts fair and the powerful piece at MOMA. This is the difference between 8 bullet points on a slide and a picture that moves us.

Confidence usually implies that you know it’s going to work. I’m not talking about that, because only a fool is confident all the time. No, the sure hand can be open and vulnerable and connected, but above all, at least right this moment, it is sure enough to speak up, without hiding.

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Seth Godin

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I love the intentionality here as well as the challenge to look at the data. That's missing so many times. I would like to offer a contrarian's take. Church members and regular attenders have so many ways to get information: Announcements, bulletins, social channels, relationships, and email being among the options. But brand new people are likely going to check out the website and that's it. It might be wiser for churches with limited time and resources to focus their website almost exclusively to guests. This group of people isn't looking for a calendar of events but wants to know about regular programs. They probably aren't interested in watching all of the messages but instead may want to preview one of the services. For the times we need church members to go to websites (sign up for camp, join a group, etc), we're probably better off designing and promoting a specific page rather than cluttering up the homepage.
 
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