People People are the Best Welcome People

This isn’t rocket science. It’s not brain surgery. It’s not even pastorally profound. It’s pretty common sense stuff. I want people on our guest services teams who are:

  • People-peoplePeople who love people

There was a time in our church when greeters just needed to be able to brush their teeth and smile. Those days are long gone. They must bathe, too.

Oh, yes, and they must like people. No, they must love people.

Our guests and the guests in your church (or business) will intuitively know when our teams don’t care. You know it when you experience it.

You’ve experienced the super market clerk who gives you no eye contact, doesn’t speak to you until she tells you the total amount of cast you owe, and scowls to her associate in the next lane about how long she’s been at work. You’ve bumped into the church greeter who brushed his teeth, but hadn’t smiled since 1952. And today he can’t remember why. We know when people really love, really care.

If your teams aren’t people-people, your guests will know. They’ll know when your team…

  • frowns
  • complains about what’s wrong
  • can’t leave soon enough
  • rigidly performs the tasks of their role without connecting relationally
  • shows signs of fatigue
  • is indifferent or even rude.

But, when you team is made up of people-people, your guests will engage. They will know they matter. And when they know they matter to us, they’ll be more open to hearing and accepting that they matter to God.

And isn’t that the point?

> Read more from Mark.


 

“People” should be the default when it comes to your church’s Guest Experience. Learn what’s behind this saying at Auxano’s Guest Experience Boot Camp – more information here. Act TODAY for a 25% discount using code PHX25 at checkout.

 

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ABOUT THE AUTHOR

Mark Waltz

Mark has spent the past 25 years serving and leading people. While many of those years were focused within the local church, he brings marketplace experience from retail management, as well as career development and training. Regardless of his work or ministry context, he is about investing in people, because he believes people really matter. Think of him as a "people advocate." A sought after consultant and trainer, Mark has helped local churches of all sizes improve their guest services experience. Today Mark serves as executive pastor at Granger Community Church where for the past fourteen years he has been a unifying force, overseeing adult relational connections, including groups, guest services and volunteer strategies. As Granger’s chief guest services practitioner he still inspires teams of volunteers who make Granger Community Church a relaxed, rejuvenating and relevant experience for members and guests. Mark also oversees Granger’s multisite campuses.

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COMMENTS

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Recent Comments
In this era, we have the opportunity of professional church staff today who utilize their gifting to shape the image and atmosphere of the church organization. But the 100% real impact on the church visitors is genuine evidence of changed lives by the gospel and the active growing discipleship (just as it was in the first century church). One demonstration is financially rich believers ministering equally together with poor believers (how odd, and incredibly miraculous; all humble and bow at the foot of the cross.). It is the awesome contrast of church members vocations, race, gender, age, maturity, gifting, humility that demonstrates to visitors "there is a Spirit in the place". That first-time guest list of 10 are "physical excuses", not spiritual excuses. Those don't tell the story. The condition of facilities and publicly greeting people have zero to do with it. The power of God in and through believers lives dedicated to impact other people with their relationship bridge-building of acceptance of the lost around them. Empowered believers are infectious, loving, helpful, giving, self-less, dynamic, compelling, bold, Christ-filled. As I have been in many church settings domestically and internationally, the facilities can be poor, and yet the fellowship can still be rich. We need to operate with first church humility. People come to Christ on His terms, not on our human abilities of hospitality. A huge catastrophe in a community, disaster relief brings lots of people into churches – many come to the church in those terrible conditions no matter the physical condition of the local church. Off the condition of facility, and onto the condition of God's people (living stones).... and everything else will grow.... and the other physical issues will be corrected by the staff.
 
— Russ Wright
 
"While I understand the intent behind this phrase" Expound please. What do you understand to be the intent behind that phrase?
 
— Ken
 
Thank you for this article! I'm the pastor of a small church. My gifting is in teaching and we are known for aiding Christians in becoming Biblically literate. Visitor's often comment on God's presence being very real in our services. But we just don't seem to be growing. I have some soul-searching, etc. to do and this article provides some solid ground from which to proceed. Thank you again.
 
— Jonathan Schultheis
 

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