Set HIGH Expectations for Your Guests This Weekend

A Note from the VisionRoom Curator: My friend Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches the “Ultimate Customer Experience.” During our special August emphasis on Guest Experiences, Scott graciously agreed to let us use a blog post on customer experience. But don’t worry – when you hear “customer” just insert the word “Guest” and you will come away with a powerful lesson to share with your Guest Experience teams.


What are the FIRST WORDS that a Guest hears when they make contact with you or your organization?

If you haven’t planned it — or, if you’re satisfied with a generic, “Can I help you?” — then those professionals who deliver an enthusiastic welcome…and set a high expectation for the Guest of what’s about to happen…will leave you behind!

This 1 1/2 minute video suggests the importance of setting HIGH Guest expectations — and why it is so important. Click on the image to launch the video.

ScottMcKain

> Read more from Scott.

> Read more about the “Taxi Terry” story Scott mentioned in the video.


Start a conversation with our team. We’re glad to offer our input. Your vision is at stake, so let’s talk.

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ABOUT THE AUTHOR

Scott McKain

Scott McKain

Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches the “Ultimate Customer Experience.” His keynote presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations. Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry.

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COMMENTS

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Recent Comments
Yea! You fixed it!
 
— Mr. Troy Reynolds
 
I just discovered this today and am looking forward to exploring the content on here. It looks like it could be very helpful. Just an FYI - in your paragraph on not putting out B+ material you have a typo. A little ironic. :-) The third sentence begins with "You time" not "Your time."
 
— Troy Reynolds
 
I'm lost, to say the least! As a new pastor, taking over a newly started church I have read just about everything there is to learn what I can do to grow the church. I truly beleive that those attending our church are friendly and sincere. So that can't be the issue. I have read all the comments to this article and I feel that most churches will never have a fair chance! We are a VERY small church, so we don't have a children's church (yet). So if a family comes and gets upset that we don't have a children's church for them to put their children into, we lose! We do provide things for their kids to do during the service and even have an option for their kids to be in a different room, if they don't want their kids to sit with them. We are also such a small church that we don't have a worship team/band/etc. Our worship music comes from music videos. The congregation we do have likes it this way, but of course we would love to have a worhsip team. So, if someone comes to our church and is upset that we don't have live music, we lose! The point I am trying to make is that when people come in with preconceived ideas of what a church should be like, they will never find a church home, unless they find a church who's goal is to entertain! Every Sunday our message comes from the Bible, so that can't be a complaint for someone, so instead, people leave the church and never come back because they want more from a church: they don't want friendly people who are following the Word of God; they want a church that give them something (a babysitter for their kid, entertainment, free gifts, etc.) I'm sorry if sound cynical, I truly want everyone to hear the Good News and learn about Christ's love, but if they come in looking for something else, then the church will always lose!
 
— JAG
 

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