5 Success Factors in Changing Organizational Culture

Culture transformation is an advanced leadership skill. The primary way to change a culture is to use your Conversational Intelligence to create an environment that infuses energy and commitment into relationships, teams, and the whole organization. Too often we get stuck in habit patterns of ‘talking about’ change but not creating change.

The more we talk about change, the more we talk about all the problems and challenges that can emerge — and we fall into negative mindsets which trigger “fear hormones” and “threat networks” in our brains. No wonder change is so difficult. By the time we are ready to take action we are frozen in place.

You can shift the way you think about change by following these factors that most successful leaders use to navigate their journey:

1st Success Factor: The first skill is be the change for transforming the culture. Realize you have the power, influence and the ability to see and understand the culture in which you work, and to see how you can play a role in transforming it into a healthier, more inspiring, and thriving culture. Transforming culture can mean a culture that is so powerful it transforms itself or it can mean that you play a role in activating the culture transformation.

>>Call to Action: Envision how you can play a catalytic role in transforming your culture. Envision how you can be accountable for co-creating transformation in your culture by the way you show up at work everyday. When you put skin in the game, you become the change that transforms the culture.

2nd Success Factor: The second skill, embrace the opportunity, is the ability to step out of your Comfort Zone and rather than allowing fear of the unknown paralyze you, embrace the opportunity with excitement and enthusiasm. Your shift in focus will create positive ripple effects on those you influence. By fully stepping out of your comfort zone and into a new opportunity – you are activating your ability to transform yourself, and also to inspire courage in others.

>>Call to Action: Embracing opportunity both ‘encourages’ others and ‘inspires courage’ in yourself and others. By seeing transformation and change as a way to grow you have an influence on how you experience the challenge in a positive and less fearful way.

3rd Success Factor: The third skill, create space for conversations, is the ability to intentionally open up opportunities for feedback-rich conversations one-on-one, within teams and across the organization. By opening up space for and creating Conversational Journeys, you create an environment in which employees have room to learn, grow, and be nourished by new ideas and energy.

>>Call to Action: Creating spaces is a call to action you need to take every day to open the space for more innovative, generative, and catalytic conversations to take place in your relationships and teams. This space ‘signals our brain’ that we can share and discover around new ideas we’ve never talked about before.

4th Success Factor: The fourth skill, practice Co-creating Conversations ┬« is a core to Conversatioanl Intelligence. In the previous steps, you learned to recognize and release old baggage filled with toxic experiences that negatively undermine and denigrate relationships, and replace them with new meanings that positively uplift and inspire relationships – empowering a new sense of optimism and effectiveness.

As a leader, you can begin to have “co-creating conversations.” Co-creating conversations are conversations that have the ability to release the past and open space for the future with others. a psychological state of being that is powerful and transforms us.

>>Call to Action: Co-creating conversations means opening the space for new energy for co-creation with others. This is a space where you and others are open to think about what you don’t know, what you don’t know you don’t know, and to explore possibilities that you never thought about before.

5th Success Factor: And, finally, there is the fifth skill of shaping stories. Having moved from a place of understanding, to challenging, to stepping out and releasing, to opening space for Co-creating Conversations, you have now mastered the most proactive and intentional skill of shaping the story of your team’s collective success. This is what visionary leader and organizations do. It’s work you do with others, no on your own in isolation. And what you co-create together are “shared stories for success” that envision and make possible the fulfillment of WE.

>>Call to Action: Shaping stories, is a call to action to realize how you shape the stories impact how the future unfolds. Reflect every day in a conscious way on how you shape stories so that they are winning, inclusive, and appreciative. These conversations have the ability to reframe your view of the world, give you and others hope for the future, and that enable you to see the best outcomes for all of us. Both meanings have the power to transform.

How You Label Determines How You See
Empowering your team to work in concert to achieve your organizations goals and strategies requires flexibility of thought, agility of mind, and speed of response. Most of all, it requires you to break out of old conversational habits and negative patterns of communicating and view the impact you can have on your business in totally new ways.

Use conversational intelligence as a way to break from the past and create the future.┬áRather than thinking about situations as problems, think of them as challenges and opportunities, and communicate this point of view in your conversations with others. Until you challenge yourself to change old thinking and old conversational habits, you will see little change from yesterday to today. Once you do – you will find you become a catalyst for change where ever you go and you will discover new energy appears around you for tackling big challenges and achieving the desired results and targets regardless of their size and difficulty.

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ABOUT THE AUTHOR

Judith Glaser

Judith Glaser

Judith E. Glaser is the CEO of Benchmark Communications and the chairman of The Creating WE Institute. She is the author of six books, including Creating WE (Platinum Press, 2005) and Conversational Intelligence (BiblioMotion, 2013), and a consultant to Fortune 500 companies.

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I love the intentionality here as well as the challenge to look at the data. That's missing so many times. I would like to offer a contrarian's take. Church members and regular attenders have so many ways to get information: Announcements, bulletins, social channels, relationships, and email being among the options. But brand new people are likely going to check out the website and that's it. It might be wiser for churches with limited time and resources to focus their website almost exclusively to guests. This group of people isn't looking for a calendar of events but wants to know about regular programs. They probably aren't interested in watching all of the messages but instead may want to preview one of the services. For the times we need church members to go to websites (sign up for camp, join a group, etc), we're probably better off designing and promoting a specific page rather than cluttering up the homepage.
 
— Michael Lukaszewski (@mlukaszewski)
 
A great question! Unfortunately, the Church Unique Kit is no longer available in print form. We are working on revising it and updating it into an online experience, but that project is at least six months out. An alternative is to come to an upcoming certification class. There is one May 15-18 in Houston, and October 23-26 in Atlanta.
 
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Where may I purchase the Church Unique kit?
 
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