Church Guest Experience, Danny Franks, Guest Experiences, first time guest
Let’s say you’ve spotted that first-time guest across the lobby. How do you kick off the convo? Here are a few of my favorite practices.
Church Staff Teams, Danny Franks, Guest Experiences, church staff
How can you help your church staff team understand the importance and the impact of a strong hospitable culture, regardless of the team they lead or the title they hold?
Church Guest Experiences, Danny Franks, Guest Experiences, Toxic Guest Experience
So how can you spot a toxic guest services culture? Like poison, it’s often unnoticeable until it’s too late.
Church Guest Experience, Danny Franks, Guest Culture, Guest Experience
There’s something about inviting our guests that makes us take notice of all the guests. When our friends show up, things get personal.
What if we asked the question, “Who am specifically serving today? Right now? In this moment?”
How can you take advantage of the next few weeks in order to be prepared for the influx of guests coming this fall?
Danny Franks, Guest Experience, Weekend, guests, weekend experience
While it can be difficult to look at the weekend through the eyes of a guest, it’s necessary.
Danny Franks, Hospitality Team, Volunteers, guest services team, summer pinch
How do you balance the summer drought of volunteers with the influx of guests?
Every church in America has a guest problem. If the “regulars” in the church aren’t aware that guests are among ’em, that’s the biggest problem of all.
Three effective ways to start moving toward clarity right now.
