ABOUT SCOTT MCKAIN

Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches the “Ultimate Customer Experience.” His keynote presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations. Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry.

Three Things That Make Your Guests Feel Welcome

by: Scott McKain

Church Guest Experience, Create Distinction, Guest Experience, Scott McKain, Word of Mouth

When you re-shoot, re-cast, or re-edit your product or service, you enhance the likelihood that your customers will be delivering great “word of mouth” for YOU!

Carrot vs Stick: It’s More About You than Them

by: Scott McKain

Church Guest Experience, Guest Experience, Rewarding behavior, Scott McKain

Re-evaluate what you’re rewarding and examine if it’s congruent with your goals and aspirations for the future. If you find some disconnection, work to resolve it so that you’ll be rewarding the behavior and activity that your desire.

Guests Need This One Connection

by: Scott McKain

Church Guest Experience, Connection, Guest Experience, Scott McKain

An emotional connection with your Guest is the most potent and influential connection possible.

Creating a Distinctive Guest Experience Requires Action

by: Scott McKain

Action, Church Guest Experience, Distinction, Guest Experiences, Scott McKain

You must first make a commitment to action before you can make significant progress.

Two Big Problems with Copying Your “Competition”

by: Scott McKain

Be distinct, Scott McKain, competition

If your approach is based on copying the competition, you’ve got two big problems.

Set HIGH Expectations for Your Guests This Weekend

by: Scott McKain

Church Guest Experience, Guest Experience, High Expectation, Scott McKain, Taxi Terry

The importance of setting HIGH Guest expectations — and why it is so important.

comment_post_ID); ?> Thank you for this information. I'm going to use this article to improve my work with the Lord.

— Abel Singbeh

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comment_post_ID); ?> Thank you Ed for sharing your insights into the Church Growth Movement. I have my reservations with Church Growth models because it has done more damage than good in the Body of Christ. Over the years, western churches are more focused on results, formulas and processes with little or no emphasis on membership and church discipline. Pastors and vocational leaders are burnt out because they're overworked. I do believe that the Church Growth model is a catalyst to two destructive groups: The New Apostolic Reformation and the Emerging Church. Both groups overlap and have a very loose definition. They're both focus on contemporary worship, expansion of church brand (franchising), and mobilizing volunteering members as 'leaders' to grow their ministry. Little focus on biblical study, apologetics and genuine missional work with no agenda besides preaching of the gospel.

— Dave

comment_post_ID); ?> Thank you for sharing such a good article. It is a great lesson I learned from this article. I am one of the leaders in Emmanuel united church of Ethiopia (A denomination with more-than 780 local churches through out the country). I am preparing a presentation on succession planning for local church leaders. It will help me for preparation If you send me more resources and recommend me books to read on the topic. I hope we may collaborate in advancing leadership capacity of our church. God Bless You and Your Ministry.

— Argaw Alemu

ABOUT SCOTT MCKAIN

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