Church Guest Experience, Core Values, Guest Experiences, Shep Hyken, Values
Core values are what an organization believes and stands for. These are the principles and beliefs that guide an organization – and the employees of that organization.
Church Guest Experiences, Guest Experience, Power of a Smile, Shep Hyken, Smile
A smile is a small gesture, but a powerful one. It takes little effort and doesn’t cost anything. You just have to get in the habit of doing it. When you get into the habit of smiling at others, you’ll start to notice how many people smile back at you.
Church Guest Experiences, Guest Experience, Guest Perception, Guest shoes, Shep Hyken
Do your perceptions of the customer’s experience align with the customer’s reality? Take a walk in your customer’s shoes – after taking yours off – and find out.
Church Guest Experiences, Guest Experience, Guest Touchpoints, Shep Hyken
Identify all the touchpoints your guests have with your people and your organization’s processes. Where is the potential for friction?
Church Guest Experience, Consistency, Guest Experience, Shep Hyken
The three keys to customer experience success are consistency, consistency and consistency.
Alignment, Church Guest Experience, Guest Experience, Shep Hyken
Is everyone in your organization in alignment with the Guest experience vision?
Anticipation, Church Guest Experiences, Guest Experiences, Shep Hyken
One of the attributes of someone who delivers outstanding customer service is the ability to anticipate a customer’s needs.
Follow these six D’s if building a guest-centric culture is important to you.
Church Guest Experience, Church Guest Services, Customer Service, Guest Experience, Guest Services, Shep Hyken
A long term successful Guest Experience initiative doesn’t happen by accident. Make your Guest’s Experience purposeful.
Three effective ways to start moving toward clarity right now.
