Great Conversations Take These Five Things

by: Rick Warren

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I’ve made it my practice for years to have significant conversations with just about everyone I meet. If you have an open mind and humility, you can learn from anyone. The more people I’ve talked to, the more I’ve learned.

It’s easy to have a superficial conversation with someone. Most of our conversations aren’t personal. How often has someone asked you, “How are you?” What’s the universal response? “Fine. How are you?”

What if you didn’t talk to make conversation, but instead you talked to make a difference?

I’ve used “S.P.E.A.K.” as an acronym to help me make my conversations go beneath the surface. You can use these questions with anyone you meet—no matter how much money, power, or popularity the other person has, this tool will help you go deeper and be more personal:

S – Story: “What is your story?”

This is an open-ended question that gets people started. Most people like to talk about their story because being known is a basic need we all have.

P – Passion: “What motivates you?”

Everyone is moved by something. A person’s passion is one of the things that makes that person unique. You make a significant connection when you take an interest in what others care about. When you get people to talk about what they love, you’ll be transformed by a different perspective.

E – Encouragement: “Do you know what you’d be good at?”

Once you know someone’s story and their passions, it’s natural to encourage them to do something they are good at—or to consider something they could do well. This is a faith-building opportunity. People thrive when they are encouraged and empowered. Most people don’t have enough faith to believe in the dream God has given them. You can encourage them to take that next step.

A – Assistance: “How can I help you?”

When you ask this kind of question, you are being like Jesus. He often asked, “What do you want me to do for you?” Jesus served the people he encountered, and every conversation was according to God’s plan. You may be in a person’s life just so you can give them the help they need to fulfill God’s purpose for their life.

K – Knowledge: “What do you know that I need to know?”

This question is for your benefit. You can ask anyone this question because everyone knows something you don’t. With the right question, you can learn from anyone. You don’t have time to make all the mistakes! Wise people draw out learnings from the experiences of others.

There’s a bonus question that you should ask yourself: “Who do I know that should hear what I’ve learned?” This question passes along wisdom that others need to hear. Don’t hoard it for yourself; share what you learn with others.

Today we spend so much time buried in our mobile devices. Some of us have forgotten how to approach one another and have a meaningful conversation. Questions like these can help you engage with anyone you meet.

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Tags: Communication, Conversation, Meaningful Conversation, Rick Warren

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Learn to Talk WITH People, Not AT Them

by: Judith Glaser

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Hit a wall? So many ambitious and talented leaders plateau and even regress once they “reach the top” of the ladder, mountain or organizational structure they’ve been climbing. There’s a simple reason this can happen, and it sometimes come down to conversation.

Top leaders still face new mountains to climb – engaging a broader audience of potential partners – both inside and outside the company to make change happen. While some top leaders tend to be great talkers, and are natural pitchmen for their visions and strategies, many plateau when it comes to connecting deeply. They’ve learned to talk at people, not with them, and it can hold them and their projects back.

To reverse course, you must tap into Conversational Intelligence, a framework for knowing which conversations trigger different brain activities for constructive communication. Research has shown that engaging conversations trigger the brain’s prefrontal cortex, a section that enables trust and good judgement, reducing fears and threats. This opens the door to more innovative and creative results with others, now and in the future. When people co-create – they feel ownership for the results; they feel more accountable, they are willing to work harder to bring the ideas to fruition and they produce higher levels of productivity at work. Through co-creating conversations, we can connect with others in healthy and productive ways, something vital for mutual success.

Leaders looking for their next step would do well to remember the word “aspire” has a Latin root: “to breathe.” To achieve more, ideas need to flow freely and to fuel us. We can then breathe in a coherent, collaborative way we aspire together, and our capabilities increase.

To ensure you’re engaging in co-creating conversations, apply these four tips.

1. When you meet someone new. Say, “I’m so glad I met you!” Or “You look familiar!” Our brains are designed to be social. The need to belong is more powerful than the need for safety. Feeling rejected activates our fear networks and increases the level of cortisol, which moves us into protective behaviors. A sense of inclusion reduces protective cortisol levels while increasing oxytocin and promoting bonding.

2. When you brainstorm with a diverse group. Say, “thank you” or “That’s a great point.” Reaching out to connect and appreciate others’ perspectives, even if you don’t agree, elevates trust, or feeling like a friend, thus creating a larger framework for thinking together. Make sure to appreciate others’ contributions, comment on how their idea has helped you, and let them know how much you appreciate their thinking. Appreciation reshapes our neural networks, activating a larger framework of neurons in our brain that enables higher levels of seeing, hearing, and thinking broader and bigger.

3. When you want to persuade someone. Say nothing – at first. Put yourself in your listener’s shoes. Empathy activates the mirror neuron network located in the prefrontal cortex or Executive Brain. When we mirror each other, we can see and experience the world through each other’s eyes. This activates higher oxytocin production, which facilitates bonding, collaboration and co-creation and elevates trust and openness. We become comfortable sharing what is really on our minds.

4. When you need to solve a difficult problem. Say, “Tell me your thoughts,” and listen to connect. When we are uncertain, both the distrust and trust networks are activated at the same time. We more easily fall into groupthink to be safe in the crowd, or we close up for fear we will look weak. Make it safe to be transparent about what you are uncertain about. Don’t penalize those who speak up – encourage them to share. Conversational Intelligence is the ability to master the power of connection to enhance your relationships and gain better business and personal results.

Remember, Conversational Intelligence helps you become smarter at navigating your social highway. It’s not about how smart you are, but how open you are to learning effective conversational rituals that prime the brain for trust, partnership, and mutual success. Entrepreneurs who put relationships before tasks can build bridges for connection that lead to real greatness.

> Read more from Judith.

Tags: Conversation, Conversational Intelligence, Creating We, Judith Glaser, co-creating conversations

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