The Ministry Benefits of Weekly Downtime

by: Eric Geiger

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“Why do you take a day-off during the week? The devil doesn’t take a day off!” said one cranky old man to a young pastor.

“Because I am not trying to be like the devil” quipped the pastor.

Well done, pastor. Well done.

Ministry leaders must take a day off each week or they lack the moral authority to encourage those they serve to rest. Ministry leaders must take a day off each week for the sake of their own health, both physical and spiritual health. Without a time to rest, leaders will burn out or implode. Churches that make it difficult for church leaders to take a day off are harming the leaders and the church. Thankfully I have always served in churches that value the ministry leaders having time to rest. Thankfully the people who thought negatively about “days off” for ministry leaders weren’t in positions of decision-making.

If you are one of those people who think ministry leaders only work on Sundays, God loves you in the midst of your foolishness. But you are really, really foolish.

I had always taken Fridays as my “day off” before leaving the local church and serving as senior vice-president at LifeWay Christian Resources. Other friends of mine took Mondays off. Those seem to be the most common days off for ministry leaders. When I left local church ministry to serve at LifeWay, I learned what an actual weekend was. I had no idea what that word “weekend” really meant till not being on staff at a local church. Now that I have gone back to the local church, my current “day off” is Monday but I am going to experiment with Friday again too.

I have asked others which day is the best “day off” for ministry leaders and here are the best arguments I have heard for each day:

Take Mondays off:

• Sunday is the end of your week. Take Sunday night and Monday off and rest before you start a new week.
• The “Monday blues” can be real for ministry leaders. You are more susceptible to making bad decisions and express frustration to others. Take off and come back in a better place. You will have fewer regrets for your decisions and your interactions with others.
• If you take Fridays off, you will be tired the entire week in the office. Rest up on Monday and you will enjoy the week more. And you will be more productive.

Take Fridays off:

• On Mondays, you will not be able to resist problem solving from the weekend services, so you won’t really mentally be “off” on Mondays. On Friday, there is a better chance your task list is more complete
• You put yourself behind on sermon prep if you take Mondays off.
• You are exhausted on Mondays. Don’t give that time to your family. Give them Friday.

Which day is best? I recently polled church leaders on Twitter and 70% of those who responded chose Fridays over Mondays. It likely depends on the rhythm and the personality of the leader. You can experiment and see which works best for you. Or you can stick with what you have always known. The most important thing is that you are actually taking your day off.

> Read more from Eric.

Tags: Eric Geiger, Leader Health, Taking Time Off

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The Critical Importance of Leadership Development in Discipleship

by: Trevin Wax

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“Your church is designed to lead, designed to disciple leaders who are, by God’s grace, commanded to disciple people in all spheres of life.”

That sentence is near the beginning of Eric Geiger and Kevin Peck’s excellent book on leadership development in the local church. This is the kind of book that pastors and church leaders will use and discuss for many years because it provides an important framework for considering these issues: Convictions, Culture, and Constructs.  I wanted to introduce this book to you by reiterating the importance of keeping discipleship and leadership together.

3 REASONS WE MUST NEVER DIVORCE LEADERSHIP DEVELOPMENT FROM DISCIPLESHIP

by Eric Geiger and Kevin Peck

Consumption is focused on the masses and for the short-term payoff. Discipleship is focused on the person for the long run, for fruit that will last.

Churches will drift without a consistent and constant conviction for discipleship, to disciple people and develop leaders. We must not settle for consumption. Though much more challenging and difficult, we must insist on discipleship. And we must view leadership development as part of discipleship, not as distinct or divorced from it. Here is why:

1. Discipleship is the only means.

God has designed the end and the means. The end is people from every tribe, tongue, and nation gathered around the throne worshipping Him because they were purchased with the blood of Christ (Rev. 5:9-10). Regardless of what happens this week, what unfolds in the news, the ending has already been made clear: God is redeeming for Himself a people from all peoples.

The end was made clear in the beginning. God preached the gospel to Abraham saying, “All the nations will be blessed through you” (Gal. 3:8). God told Abraham that people from every nation would have God’s righteousness credited to them. At the beginning of the Bible, we find that God is going to pursue all peoples through His chosen people, Israel. At the end of the Bible, we find that God has gathered worshippers from every people group.

In the middle of the Bible is the means, the command Jesus gave us: “Go, therefore, and make disciples of all nations” (Matt. 28:19). We live in the middle. The means to the glorious end is not leadership development apart from Jesus. The means is not leadership development divorced from discipleship. The means is discipleship. He has commanded us to make disciples of all nations, disciples who will obey everything He commanded.

2. Discipleship impacts all of life.

As Christ is more fully formed in people, the totality of their lives is impacted. Those who are overwhelmed with how Christ has served them will serve others. Those in awe of God’s generosity will be generous. Those who are captivated by God’s mission to rescue and redeem join Him in pursuing people who are far from God. Their serving, generosity, and sense of mission impacts their relationships, their approach to their careers, and their view of life. Their growth as a disciple shapes how they lead at home, in their profession, and through all of life.

Discipleship is the only way to produce leaders that serve and bless the world. If leaders are created apart from Jesus-focused discipleship, they are created without grace-motivated service, generosity, and mission.

To view discipleship as distinct from leadership development is to propose that discipleship does not impact all of one’s life. If a church approaches leadership development as distinct from discipleship, the church unintentionally communicates a false dichotomy—that one’s leadership can be divorced form one’s faith. Being a Christian leader must not be positioned as disconnected from living a godly life in Christ Jesus.

3. Leadership development apart from discipleship becomes overly skill-based.

If leaders are developed apart from Jesus, the emphasis is inevitably on skills and not the heart transformed through Christ. Divorcing leadership development from discipleship can leave people more skilled and less sanctified. And when competency and skill outpace character, leaders are set up for a fall. We don’t serve people well if we teach them how to lead without teaching them how to follow Him. We don’t serve leaders well if we develop their skills without shepherding their character.

It is difficult to say this humbly, but maturing Christ-followers make better leaders. Even authors not writing from a distinctly Christian worldview articulate this truth without realizing it. For example, in his popular books Emotional Intelligence and Primal Leadership, researcher and author Daniel Goleman builds the case that the most effective leaders are emotionally intelligent. More than a high IQ (intelligence quotient), great leaders have a high EQ (emotional quotient), and are able to create environments and cultures that are highly effective. Effective leaders, Goleman contends, have the ability to manage their emotions, genuinely connect with people, offer kindness and empathy, lead with joy and inspiration, and display the master skill of patience. Sounds a lot like the fruit of the Spirit in the life of a believer (Gal. 5:22-23).

Yet all pushes for integrity and all the instructions on character development from leadership gurus won’t transform a leader’s heart. Inevitably after these authors reveal their findings that “character matters,” their challenges and their writings quickly degenerate into futile attempts to change our own hearts. We can’t change our own hearts. We can’t pep-talk ourselves into transformation. Only Jesus can transform our character. We must develop leaders who are consistently led and fed by Him before they attempt to lead and feed others.

Leadership development apart from being a disciple of Jesus always results in skills apart from character, in performance apart from transformation.

For more information, check out Eric Geiger and Kevin Peck’s Designed to Lead: The Church and Leadership Development.

Talk with an Auxano Navigator about the leadership-discipleship connection.

Tags: Designed to Lead, Discipleship, Eric Geiger, Kevin Peck, Leadership Development, Trevin Wax

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Startling New Findings on How Churches Welcome Guests

by: Eric Geiger

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Every church sends a message through how they welcome and treat guests. Those with no strategy send the loudest message: “What we believe has not impacted how we treat you.” Not to be hospitable is to prove the message of God’s grace hasn’t impacted the totality of the church.

Hospitality is the combination of two words: stranger and love. It literally means to show love to strangers and it is very biblical. God’s hospitality toward us is the foundation and motivation for our hospitality toward others. God loved us while we were still strangers. While we were His enemies, He pursued us. And now we are to accept others the way Christ has accepted us. Being hospitable is even a qualification for being a leader in the church (1 Timothy 3:2). Churches must have a plan for how they show love to those who are their guests.

So what are churches doing in terms of their hospitality toward guests? LifeWay Researchinterviewed more than 1,000 pastors on how their churches welcome guests, and here are a few points from what the research revealed:

• Nearly 80% of the churches have a centralized location where guests can learn about the church.
• 40% of the churches gift some type of gift to first-time guests.
• Churches with less than 100 people in attendance are much more likely to ask guests to stand and be recognized than churches with more than 250 people in attendance.
• The vast majority of churches (96%) with more than 250 people in attendance ask guests to provide their information on cards the church provides.
• 85% of the churches with more than 250 people in attendance provide some type of informational class for new people to learn about the church. 50% of the churches with less than 50 people in attendance do.

The research is encouraging in that most churches have a plan for hospitality, for showing love to those who visit. When thinking about hospitality to guests who visit your church, it is helpful to think in terms of systems and culture. They feed off one another in that a church culture that values hospitality will ensure systems are in place, and systems will help reinforce a culture. Both are important.

Systems for hospitality include:

• A plan to ensure guests know where to park, where to bring their children, where the worship gathering takes place
• Signage and greeters placed at strategic places in a guest’s path (parking lot, doorways, etc.)
• A process to gather information from guests
• A plan for follow-up for those who have attended

But if you do not have joyful and loving people in your church, your systems won’t be able to overcome the lack of hospitality from the people.

A culture of hospitality is based upon the following important principles:

• Ministry leaders must continually remind people that we were once strangers and God pursued us.
• Those serving as greeters, ushers, etc. must be friendly and joyful people who love the church.

Because this is such an important aspect of a local church’s effectiveness, I am really excited about Dr. Rainer’s new book, Becoming a Welcoming Church. You can find more information about the book here. I highly recommend it. It would be a great tool to give to people in your church to encourage and challenge them to help make your church a welcoming place.

> Read more from Eric.

Learn more about the importance of how your church welcomes Guests – start a conversation with Guest Experience Navigator Bob Adams.

Want to learn how to create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp in Cincinnati, OH on August 7-8.

Tags: Church Guest Experiences, Eric Geiger, Guest Experiences

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Address This or Lose Your Strength

by: Eric Geiger

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The common leadership counsel to focus on your strengths is wise, with one important caveat. Your weaknesses must be addressed and brought to an acceptable norm or they will overshadow your strengths. Yes, focus on your strengths, but your weaknesses cannot be so overwhelming as to debilitate your leadership credibility. In his book, The Leadership Code, Dave Ulrich challenges leaders to be at least average in key disciplines of leadership or their weakness will crush them. Yet many leaders choose to ignore their weaknesses completely for the following two reasons:

1. We think our strengths are stronger than they are.

One primary reason leaders ignore their weaknesses is they overestimate their strengths. Overestimating your strengths is often synonymous with underestimating your weaknesses. A leader who overestimates his/her own strengths can unwisely ignore his/her weaknesses. The leader can shrug off the need to address certain leadership deficiencies because the leader assumes, “but I am so very strong in this area.” Having a higher view of oneself than one should always leads to foolish decision-making.

2. We hate to admit we are weak.

To address our weaknesses, we must first admit we have them, and we hate to admit we are weak. Pride keeps leaders from admitting their weaknesses and addressing them. Pride always hampers our effectiveness and our learning. But wise leaders admit their weaknesses, rely on others, and seek to grow and mature.

Of all leaders, Christian leaders should be the first to admit and address their weaknesses. Our faith is not for the strong, but for the weak. And we are all weak. We became Christians by recognizing our weakness, our inability to qualify ourselves to stand before God, and by relying on God for His mercy and grace. We continue in the faith by humbly depending on God’s strength, not by standing in our own. We live as Christians by walking in community with others who hold us up, who encourage us, and by refusing to live independently from others.

The cross has already shown us to be weak. Therefore, we can freely admit our weaknesses and seek to grow.

Tags: Eric Geiger, leadership strengths, leadership weaknesses

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The Greatest Value You Can Add to Your Team is Theirs

by: Eric Geiger

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Unless you are a robotic leader without any heart, you want your team to know you care for them. More specifically, you want each person on the team to know he or she is valued. When there is a healthy relationship between team member and supervisor, work is much more enjoyable and rewarding. When trust is high, team members operate with confidence and freedom. When the relationships are not strong, work is stifled and the joy of the job can be lost.

So how can a leader let each person on the team know they are valued? Harry Reis, a researcher and social psychologist, has invested decades studying what makes a relationship strong, and according to the research, the guiding principle of all healthy relationship is responsiveness. This makes sense when we think about the example of bad customer experience we have endured in our lives. When we are ignored, we feel undervalued. The reason we are so deeply frustrated with bad customer service is we feel we are not being responded to.

But when people feel they are being responded to, their connection with the other person increases significantly. When people you serve sense that you are responding specifically to them they know they are valued. Here are four ways leaders should respond to each person on the team.

1. Respond to their victories.

When those you lead meet a goal, solve a significant problem, or make an impact, respond to them and their victory. If they never hear from you in those moments, they likely wonder if you notice or care. When you recognize people on your team for their wins, you show you value their contribution.

2. Respond to their roadblocks.

Part of a leader’s role is to remove roadblocks that get in the way of each person on the team. If someone on your team knows you are making things easier for them to be successful, they know you care.

3. Respond to their struggles.

If you played sports in high school, you may have heard your coach yell, “Don’t worry if I am yelling at you. Worry if I stop yelling at you.” And while we may not have appreciated the yelling, the message was clear—if the coach was still exhorting you, the coach still believed in you. If he stopped, his belief in you had already stopped. If you ignore the problems with people on your team, they will assume you don’t care as much as you once did.

4. Respond to their lives.

The people on your team are real people (not merely folks who crank out work) with lives, hopes, dreams, and pain. When you respond to the lives of those you lead, you show that you value the person, not just what the person does.

Read more from Eric.

Tags: Connection, Eric Geiger, Leadership, Team

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3 Ways Your Team Struggles with Execution

by: Eric Geiger

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According to Donald Sull, Charles Sull, and Rebecca Homkes in their Harvard Business Review article titled “Why Strategy Execution Unravels,” execution suffers because people fail to collaborate horizontally. After interviewing and researching thousands of employees, researchers found that execution suffers not because teams are not aligned vertically but because they fail to work together horizontally. It is important to understand the difference.

If you are a leader or if you have a leader, the people you lead or the person you report to are in “your vertical.” Execution often does not suffer because of breakdowns in these relationships. Savvy and wise leaders learn to communicate well, to hold people accountable, to set goals, and to move people in a direction.

But more than “vertical leadership” is required. Working with people on other teams, working laterally across multiple areas, is essential in execution. According to the research, struggles with execution happen because people who need to work together across teams struggle to do so. When coordination falters, so does execution. Why do teams and leaders often struggle here? From my observation, for at least 3 reasons:

1. Lack of community

People desire to help those they trust and respect, but trust takes time to build. And if there is lack of community across teams, working laterally will be a challenge. A staff at a local church, for example, can quickly degenerate into a plethora of sub-ministries that share the same office space, each focused solely on his/her areas of responsibility. When the relationships are not fostered, trust is low; thus, people have a difficult time influencing others laterally.

2. Lack of care

Execution on a broad scale requires multiple people and teams carrying the burden. If execution falters, care and concern likely did not spread widely enough. If care for an initiative or project is localized only to your team, it won’t reach levels of broad adoption. For some things, this is fine, as much of the work of your team is localized to your team. But for projects or tasks or initiatives that spread across multiple areas, a lack of care across those areas will doom execution.

3. Lack of communication

Both community and care require communication. In many ways, lateral leadership is the hardest kind of leadership. You serve alongside people but don’t report to them, and they don’t report to you either. But because leadership is about influence, execution requires influencing people who do not report to you. This will not happen without communication of goals, priorities, and sequencing. If execution is faltering, lateral communication is likely faltering as well.

Peter Drucker quipped, “Plans are only good intentions unless they immediately degenerate into hard work.” The hard work of execution requires more than just you, and even more than just your team.

> Read more from Eric.

Connect with an Auxano Navigator to learn more about execution.

Tags: Eric Geiger, Execution, coordination

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Two Really Bad Ways to Work on Your Leadership Weakness

by: Eric Geiger

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Just as all leaders have areas of strength, all leaders also have areas of weakness. There is no such thing as an omni-competent leader. But what should a leader do with his or her weaknesses? Books have been written and speeches have been given encouraging leaders to focus on their strengths, to leverage what they are uniquely qualified to do. And while the counsel is wise, that we should focus on our strengths and operate in our gifting, the counsel is incomplete. Our weaknesses as leaders can crush us if we do either of these things with them:

1. Ignore them.

The struggle with the counsel to focus exclusively on your strengths is that your weaknesses can crush you if they are not managed. In his book, The Leadership Code, Dave Ulrich gives four key disciplines for all leaders (strategist, executor, talent manager, and developer) and argues that leaders must be at least average in all of them. You don’t have to be excellent in all of them but if you are not at least average, your weakness becomes, according to Ulrich, a debilitating weakness. But some leaders make the mistake of ignoring their weaknesses.

• The “super administrative leader” can be tempted to shrug off his/her lack of relational skills. And while the administrative guru does not need to be the walking epitome of “how to win friends and influence people,” if the admin guru can’t look people in the eyes and have a conversation, the leader’s weakness will thwart his/her strength.
• The “visionary” can be tempted to shrug off execution. “Oh, those are just details; I am a high level thinker.” But if the visionary can’t answer emails and get anything done on time, people won’t listen to his/her vision indefinitely.

2. Lead in them.

It takes neglect for leaders to ignore their weaknesses and pride to lead in them. A leader who insists he/she can do everything is ignorant of the gifting in those around him/her. To lead in your weaknesses proves too high a view of yourself and too low a view of others around you. It is absolutely foolish to attempt to prove yourself as “the man” or “the top leader” by failing to admit your weaknesses and rely on others around you. Leaders who lead in their weaknesses dishonor the gifting of the men and women who surround them and limit their own effectiveness.

Both the leader who ignores weaknesses and the leader who leads in them will lose credibility. Lead in your strengths while managing your weaknesses.

> Read more from Eric.

Tags: Eric Geiger, Leadership Weakness, weaknesses

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Three Perspectives of Using Data in the Church

by: Eric Geiger

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Leaders have never been able to access so much data and have never been encouraged so strongly to let the data direct them. In recent years there has been an avalanche of books, articles, and conferences on leveraging big data. Data scientists are hired to bring their expertise to companies and “machine learning” is being utilized in organizations. So what is a leader to do? There are three common approaches leaders take with data and only one of them is healthy and wise:

1. Ignore the data.

Some leaders foolishly ignore data. They choose to “trust their gut” or “go with their instincts.” Some ministry leaders have viewed looking at and learning from data as unspiritual and displaying a lack of faith. It is not unspiritual to look at data and it is unwise not to. While data does not tell the whole story it does tell part of the story. It can help leaders understand the context, the challenges, and the opportunities. Data can help leaders know where to invest more resources and where to pull back.

2. Obsess over the data.

For an unhealthy leader data can be a drug. Unhealthy leaders can live from report to report for their worth and their identity. They can lead reactively, based on the latest spreadsheet, instead of proactively setting a direction. Leaders can easily obsess over the less important data points. And their obsession over those data points can cause them to lead with only those data points in view. It is unwise to ignore data and unhealthy to obsess over it.

3. Learn from data.

Professor and management consultant W. Edwards Deming quipped, “In God we trust, everyone else must bring data.” He captures the reality that leaders do not lack people offering them ideas, perspectives, and opinions on which direction to go and what decisions to make. And data can help. Data can help leaders look at the options objectively. Data can help leaders avoid being persuaded by the best sounding approaches and push toward the actual best approaches. Data can help teams learn and adjust tactics. Data should be a strong voice in the room when leaders make decisions.

Wise leaders avoid the two extremes of ignoring and obsessing over data. Instead they learn from it and view it as a tool they can use as they lead and serve their teams.

> Read more from Eric.

Tags: Eric Geiger, data, using data in church

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The Missional Value of Being Constant

by: Eric Geiger

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It is one thing to have a mission and quite another to have a missional lens, where all activity is viewed through the lens of that mission, where all decision-making is filtered through the lens of the mission. It is one thing to have a mission hanging on the wall and another to work hard to align activity to that mission.

At the beginning of each calendar year, I remind our team of our mission and values, our identity that is beneath all the activity. I know the reminders are redundant, but redundancy is important in communication of mission and values. I recently met with all the managers and directors of the Resources Division at LifeWay, the division I am responsible to lead. We have nearly 650 employees in the division, and they all report to the leaders who were in that room. For five years we have lived with the same mission and values and have seen the impact on the culture of being crystal clear about our identity. As I shared recently, we have been intentional about driving mission and values into our culture. I asked our team about the impact of living with the same mission and values for a sustained season, and we identified many wins, including:

1. Attracting the right players

If mission and values are not part of the hiring process, you don’t really have a mission and values. You merely have a statement on a website or a brochure. When you really have a mission, it becomes central in recruiting. And because it is central, the wrong players are more likely to be filtered out and the right players, those already aligned, are more likely to surface.

2. Mutual accountability

When mission and values are really in a culture, the leaders are not the only ones holding people accountable. The whole team views the work through the lens of the mission and the values, and the culture holds people accountable. People remind each other of the values, and violations are called out because people want to protect the culture they love.

3. Increased enthusiasm

When tasks are viewed through the lens of mission, the enthusiasm that drives the execution increases. On the contrary, when people don’t see how tasks they are fulfilling are connected to a grand mission, the tasks feel more mundane and less meaningful.

4. Unity around mission

There is strength in a diverse team, particularly when the people are united around a mission that transcends the differences. People can only unite around a mission and values when they are continually made clear.

It is challenging to live with the same mission and values over a sustained period of time as we can so easily drift from rooting our activity in our identity. But doing so is well worth it.

Learn more about the importance of viewing everything through your mission lens. Connect with an Auxano Navigator today.

> Read more from Eric.

Tags: Eric Geiger, Mission, Missional, missional lens

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What to do with People Who Don’t Want to Be on the Team

by: Eric Geiger

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Jeff Van Gundy has coached in the NBA and has commentated NBA games (I have always enjoyed listening to him when he does). He is well respected for his understanding of the game and his ability to coach it. He is currently coaching a mix of G-league players in their quest to qualify for the World Games (no current NBA players are on the roster).

The G-league is made up of teams filled with players who are playing each other with the sole hope of being invited to join an NBA team. On a podcast, I heard Van Gundy speak of his respect for the coaches of the league because of their unique challenge to motivate and coach players who do not want to be there. It takes great skill, according to Van Gundy, to coach players who want to be elsewhere. And no players on the G-league teams want to be on their teams.

It is not only basketball players who really want to be on another team. If your place is the norm, and depending on what stats you read, 1/3 of the people on your team or even higher would like to be somewhere else. There are likely people on your team who would really rather work somewhere else. So what is a leader to do?

1. Help people move on.

There are at least two truths about someone on your team who is not passionate for the role and the mission of the team. First, if someone on your team is not committed to the role, there is someone else who would be deeply honored to be in that role. Second, if someone is not passionate about the mission, there is likely another mission somewhere else that they would love to give themselves to. So have conversations and help people move on. It is not cruel to help people move on. It is actually cruel to keep them in roles that are not best for them or the organization. Helping these people move on serves them and the organization well. As you have conversations, focus on the next two points.

2. Point to the mission.

When folks are wrestling with their role, their passion, their gifting, and how it all fits into the overall picture—there is really only one thing that can trump the restlessness (and we have all been restless): deep-seeded belief in the mission. Wise leaders herald the mission over and over again.

3. Develop for the future.

When you develop people, you are serving them and the organization well. If they move on, you will have played an important part in their future. And you will be able to attract others who are hungry to grow and develop because you have built a reputation as someone who sends people off well.

4. Lead your team to think succession and multiplication.

This week I am leading all my direct reports through their annual review process, which includes conversations about succession for the key players on their teams. If you lead your team to think about who would or could move into new or open roles, then you are more prepared when people move on. Instead of doing all you can to hold on to people who should be moving on, thinking succession helps you prepare for those moments.

> Read more from Eric.

Connect with an Auxano Navigator to talk about developing your Leadership Pipeline.

Tags: Eric Geiger, Leadership Pipeline, Team members

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