Pushing Ministry Innovation Forward: The Desperate Effort that Comes from Being Hopeful

by: Seth Godin

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As organizations and individuals succeed, it gets more difficult to innovate. There are issues of coordination, sure, but mostly it’s about fear. The fear of failing is greater, because it seems as though you’ve got more to lose.

So urgency disappears first. Why ship it today if you can ship it next week instead? There are a myriad of excuses, but ultimately it comes down to this: if every innovation is likely to fail, or at the very least, be criticized, why be in such a hurry? Go to some more meetings, socialize it, polish it and then, one day, you can ship it.

Part of the loss of urgency comes from a desire to avoid accountability. Many meetings are events in which an organization sits in a room until someone finally says, “okay, I’ll take responsibility for this.” If you’re willing to own it, do you actually need a meeting, or can you just email a question or two to the people you need information from?

Thus, we see the two symptoms of the organization unable to move forward with alacrity, the two warning signs of the person in the grip of the resistance.  “I can take my time, and if I’m lucky, I can get you to wonder who to blame.”

You don’t need more time, you just need to decide.

Read the history of the original Mac and you’ll be amazed at just how fast it got done. Willie Nelson wrote three hit songs in one day. To save the first brand I was responsible for, I redesigned five products in less than a day. It takes a team of six at Lays potato chips a year to do one.

The urgent dynamic is to ask for signoffs and to push forward, relentlessly. The accountable mantra is, “I’ve got this.” You can feel this happening when you’re around it. It’s a special sort of teamwork, a confident desperation… not the desperation of hopelessness, but the desperate effort that comes from being hopeful.

What’s happening at your shop?

Read more from Seth here.

Tags: Innovation, Leadership Engine, Seth Godin

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Your Brand is a Story – About You

by: Seth Godin

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Why prefer Coke over Pepsi or GE over Samsung or Ford over Chevy?

In markets that aren’t natural monopolies or where there are clear, agreed-upon metrics, how do we decide?

Yes, every brand has a story—that’s how it goes from being a logo and a name to a brand. The story includes expectations and history and promises and social cues and emotions. The story makes us say we “love Google” or “love Harley”… but what do we really love?

We love ourselves.

We love the memory we have of how that brand made us feel once. We love that it reminds us of our mom, or growing up, or our first kiss. We support a charity or a soccer team or a perfume because it gives us a chance to love something about ourselves.

We can’t easily explain this, even to ourselves. We can’t easily acknowledge the narcissism and the nostalgia that drives so many of the apparently rational decisions we make every day. But that doesn’t mean that they’re not at work.

More than ever, we express ourselves with what we buy and how we use what we buy. Extensions of our personality, totems of our selves, reminders of who we are or would like to be.

Great marketers don’t make stuff. They make meaning.

Read more from Seth here.

Tags: Brand, Seth Godin

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Leaders Communicate with Certainty

by: Seth Godin

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The charisma of a great speech, a powerful graphic design or a well-designed tool (and yes, a well-designed tool can have charisma) comes from certainty.

Not the arrogance of, “I am right and you are not,” but from the confidence/certainty of, “I need to say it or draw it or present it just this way and I want you to hear it.”

Graphic design that fades into the background, that recycles the safe or is merely banal does nothing for us. But the sure hand of someone who understands what she says and what she wants to communicate can’t help but touch us.

This is the difference between the mediocre abstract painting at the local crafts fair and the powerful piece at MOMA. This is the difference between 8 bullet points on a slide and a picture that moves us.

Confidence usually implies that you know it’s going to work. I’m not talking about that, because only a fool is confident all the time. No, the sure hand can be open and vulnerable and connected, but above all, at least right this moment, it is sure enough to speak up, without hiding.

Read more from Seth here.

Tags: Attention, Awareness, Seth Godin

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When Leading Change in Your Church, the First Question to Ask is “Who?”

by: Seth Godin

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Marketing is about change–changing people’s actions, perceptions or the conversation. Successful change is almost always specific, not general. You don’t have a chance to make mass change, but you can make focused change.

The challenge of mass media was how to run ads that would be seen by just about everyone and have those ads pay off. That problem is gone, because you can no longer run an ad that reaches everyone. What a blessing. Now, instead of yelling at the masses, the marketer has no choice but to choose her audience. Perhaps not even with an ad, but with a letter, or a website or with a product that speaks for itself. And yet, our temptation is to put on a show for everyone, to dream of bestseller lists and the big PR win.

So the first, most important question is, “who do we want to change?”

If you can’t answer this specifically, do not proceed to the rest. By who, I mean, “give me a name.” Or, if you can’t give me a name, then a persona, a tribe, a spot in the hierarchy, a set of people who share particular worldviews. People outside this group should think you’re crazy, or at the very least, ignore you.

Then, be really clear about:

• What does he already believe?
• What is he afraid of?
• What does he think he wants?
• What does he actually want?
• What stories have resonated with him in the past?
• Who does he follow and emulate and look up to?
• What is his relationship with money?
• What channel has his permission? Where do messages that resonate with him come from? Who does he trust and who does he pay attention to?
• What is the source of his urgency—why will he change now rather than later?
• After he has changed, what will he tell his friends?

Now that you know these things, go make a product and a service and a story that works. No fair changing the answers to the questions to match the thing you’ve already made (you can change the desired audience, but you can’t change the truth of what they want and believe).

Read more from Seth here.

Tags: Change, Leadership Engine, Seth Godin, Staff

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Eleven Things Your Church Can Learn from the Airport

by: Seth Godin

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[Of course, this post isn’t actually about airports].

I realized that I don’t dislike flying–I dislike airports. There are so many things we can learn from what they do wrong:

1. No one is in charge. The airport doesn’t appear to have a CEO, and if it does, you never see her, hear about her or interact with her in any way. When the person at the top doesn’t care, it filters down.
2. Problems persist because organizations defend their turf instead of embrace the problem. The TSA blames the facilities people, who blame someone else, and around and around. Only when the user’s problem is the driver of behavior (as opposed to maintaining power or the status quo) things change.
3. The food is aimed squarely at the (disappearing) middle of the market. People who like steamed meat and bags of chips never have a problem finding something to eat at an airport. Apparently, profit-maximizing vendors haven’t realized that we’re all a lot weirder than we used to be.
4. Like colleges, airports see customers as powerless transients. Hey, you’re going to be gone tomorrow, but they’ll still be here.
5. By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system.
6. The TSA is ruled by superstition, not fact. They act without data and put on a quite serious but ultimately useless bit of theater. Ten years later, the theater is now becoming an entrenched status quo, one that gets ever worse.
7. The ad hoc is forbidden. Imagine an airplane employee bringing in an extension cord and a power strip to deal with the daily occurrence of travelers hunched in the corner around a single outlet. Impossible. There is a bias toward permanent and improved, not quick and effective.
8. Everyone is treated the same. Effective organizations treat different people differently. While there’s some window dressing at the edges (I’m thinking of slightly faster first class lines and slightly more convenient motorized cars for seniors), in general, airports insist that the one size they’ve chosen to offer fit all.
9. There are plenty of potential bad surprises, but no good ones. You can have a flight be cancelled, be strip searched or even go to the wrong airport. But all possibility for delight has been removed. It wouldn’t take much to completely transform the experience from a chore to a delight.
10. They are sterile. Everyone who passes through leaves no trace, every morning starts anew. There are no connections between people, either fellow passengers or the staff. No one says, “welcome back,” and that’s honest, because no one feels particularly welcome.
11. No one is having any fun. Most people who work at airports have precisely the same demeanor as people who work at a cemetery. The system has become so industrialized that personal expression is apparently forbidden.

As we see at many organizations that end up like this, the airport mistakes its market domination for a you-have-no-choice monopoly (we do have a choice, we stay home). And in pursuit of reliable, predictable outcomes, these organizations dehumanize everything, pretending it will increase profits, when it actually does exactly the opposite.

Tags: Recasting Vision, Seth Godin, Vision Frame

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The Importance of Clean Bathrooms

by: Seth Godin

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The facilities at Disney World are clean. It’s not a profit center, of course. They don’t make them clean because they’re going to charge you to use them. They make them clean because if they didn’t, you’d have a reason not to come.

It turns out that just about everything we do involves cleaning the bathrooms. Creating an environment where care and trust are expressed. If you take a lot of time to ask, “how will this pay off,” you’re probably asking the wrong question. When you are trusted because you care, it’s quite likely the revenue will take care of itself.

Read more from Seth here.

Tags: Guest Experience, Physical space, Seth Godin

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Don’t Let “New” Become a Sideshow

by: Seth Godin

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What’s the most urgent, important, celebrated element of your organization’s work?

If it involves the status quo, the thing that got you here, it means the new stuff is going to be treated as a little bit of a sideshow or a distraction. (Another example: The team that typesets traditional books at most publishers is talented and driven. They do it with care and very high standards, and have for nearly a hundred years. The team that typesets ebooks at most publishers, though, is more junior, understaffed and has a very low bar for what is considered good enough.)

One reason that incumbents are so often defeated by newcomers is that the incumbents put their best people and their urgent focus on the stuff they used to do (like winning Pulitzer prizes, selling ads to cosmetic companies and counting dead trees) while the new guys have nothing but the new thing to focus on.

The same effect occurs when we approach our art/sideline/new venture. Some people spend their best energy on the new project, squeezing in the day job when they must. Others (the ones who rarely ship) insist on every element of the day job being finished before they practice their music, write their book or otherwise make a ruckus.

If you’re serious about building a new sort of asset, or experiencing the cutting edge of new technology, or rebuilding the way you grow, the first way to demonstrate that seriousness is to put your heavy hitters in charge of it, while refusing to pay much attention at all to the people or the metrics of the old thing. Easier to say than to do, but consider how the upstarts that are eating your future are allocating their time and their talent…

Read more from Seth here.

Tags: Leadership Engine, Seth Godin, Staff, Staff Leadership Roles

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Learning How to See

by: Seth Godin

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If you want to make something new, start with understanding. Understanding what’s already present, and understanding the opportunities in what’s not. Most of all, understanding how it all fits together.

Watch the last two minutes of the classic film, 2001. Today’s technology would allow someone to make a short film like this with very little effort. But could you? The making isn’t the hard part, in fact. It’s the seeing.

Would you have the guts to go this slow? To use music this boldy? To combine iconography from three different centuries over two millenia?

Where is the explosion of the death star and where are the hackneyed tropes of a hundred or a thousand prior sci-fi movies?

Stanley Kubrick, the film’s director, saw. He saw images and stories that were available to anyone who chose to see them, but others averted their eyes, grabbed for the easy or the quick or the work that would satisfy the boss in closest proximity.

When everyone has the same Mac and the same internet, the difference between hackneyed graphic design and extraordinary graphic design is just one thing—the ability to see.

Seeing, despite the name, isn’t merely visual. I worked briefly with Arthur C. Clarke thirty years ago, and he saw, but he saw in words, and in concepts. The people who built the internet, the one you’re using right now, saw how circuits and simple computer code could be connected to build something new and bigger. Others had the same tools, but not the same vision.

And all around us, we’re surrounded by limits, by disasters (natural and otherwise) and by pessimism. Some people see in this opportunity and a chance to draw (with any sort of metaphorical pen) something. Others see in it a chance to hide, to settle and to sigh.

The same confidence and hubris that Kubrick and Clarke brought to their movie is available to anyone who decides to give more than they ‘should’ to a charity that has the audacity to change things. While others believe they can (and must) merely settle.

In our best possible future together, I hope we’ll do a better job of learning to see one another. 

Some people see a struggling person and turn away. Others see a human being and work to open a door or lend a hand. There are possiblities all around us. Not just the clicks of recycling a tired cliche, but the opportunity to be brave. If we only had the guts.

Read more from Seth here.

Tags: Authentic Leadership, Leadership Development, Seth Godin

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Using Just Enough Words

by: Seth Godin

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Free Coffee, Next Exit

That’s the most effective billboard one can imagine, particularly if it’s typeset properly and if the coffee is good.

Most billboards aren’t nearly as useful, because the wrong service is promoted, or, more likely, because someone saw all that space and worked hard to fill it up.

The same thing is true of most websites. You know so well the why’s and how’s of what you built and how terrific it is, and the thought of using just a few words when a bunch will do is frightening indeed.

No, your solution doesn’t have to be simple or obvious. But the story about what it accomplishes does.

The goal of a marketing interaction isn’t to close the sale, any more than the goal of a first date is to get married. No, the opportunity is to move forward, to earn attention and trust and curiosity and conversation.

Simple, clear and actionable.

Read more from Seth here.

Tags: Attention, Awareness, Seth Godin

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4 Questions to Consider Asking Yourself About Your Next Guest

by: Seth Godin

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1. Who is your next Guest? (Conceptually, not specifically. Describe his outlook, his tribe, his hopes and dreams and needs and wants…)

2. What is the story he told himself (about the world, about his situation, about his perceptions) before he met you?

3. How do you encounter him in a way that he trusts the story you tell him about what you have to offer?

4. What change are you trying to make in him, his life, or his story?

Start with these questions before you spend time on tactics, technology or scalability.

Tags: Assimilation, Guest Experience, Seth Godin

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