3 Helpful Rules for Pastors Using Twitter

by: Anthony Coppedge

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If your pastor is new to Twitter or hasn’t found a good rhythm of how to use it, try my 30/50/20 rule for Pastors using Twitter:

30% message application: Drop hints in your weekend message that you’ll be tweeting life application from the sermon topic every day for the upcoming week. This helps engage those in audience (especially those via broadcast) who can be encouraged and have practical application for the past weekend’s message M-F. It also, obviously, has the added benefit of increasing followers.

50% family/personal life: People want to feel like they know their pastors. Since you live in a glass-house anyway, offer them the view you want to share as you live life transparently. Not everyone can get to spend 1-on-1 time with you. Yet when you share “life”, they do feel like you’re more their pastor than just a pastor.

20% inspiration/information (including ReTweets): You don’t have all the answers, and you’re learning, too. Be human and share what’s inspiring/challenging you and who you’re learning from. This applies to all of us. Those who only tweet their own thoughts, promote their own events and don’t reply to others from time to time are missing the point of social media: engagement.

What other helpful practices have you found in using your personal Twitter account?

Read more from Anthony here.

Tags: Anthony Coppedge, Attention, Awareness, Social Media, Twitter

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Using Social Media to Make Change: What Pastors Can Learn from Arab Spring and Occupy Fall

by: Brian Solis

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Social media has started a revolution in how people connect, learn and communicate, and its effects cannot be undone.   – Brian Solis

In 2011, the world was introduced a powerful uprising in the Middle East that would later become known as the “Arab Spring.” Facebook, Twitter and YouTube served as the nervous system of shared repression and fed the rise against tyranny.

A few short months following the Arab Spring, the Occupy movement emerged to rally consumer discontent to protest against big businesses, corrupt financial industries, and rising unemployment.

While history books will pay credit to social networks for their role in aligning restlessness with revolt throughout the Arab Spring and Occupy movements, what’s important to not overlook or underestimate is the shared experiences and sentiment of people. It is people, not networks, who bring about transformation.

Leaders must demonstrate why their vision is important, and articulate how they will lead us toward something more substantial than we know today.

Most notably, social media is helping to facilitate real world revolutions by bringing together passionate people around social platforms to organize efforts and achieve desired outcomes.

And through each, the world learns the importance of Facebook, Twitter, YouTube and other emerging networks in our society. As the old saying goes, “we ain’t seen nothing yet.” Change is in the air and the ties that bind are formed through the relationships between people who share online connections, experiences, and real world aspirations.

Thought leader Brian Solis has written a manifesto for change, to bring about evolution or revolution for what it is you believe in, for what it is you wish to change in your world. This was written to spark your rallying cry. His intention was to help you unlock what it is you already possess, a vision to see things differently, the way they should be, and a heart to inspire those around you to bring your vision to life.

We are no longer bystanders. It’s time to take a stand. You are an activist for transformation. You are the change agent your organization or cause so desperately needs.

To help lead transformation and change, Solis has developed 10 steps through which a leader can become motivated and aligned with the new mission and vision.

Look in the mirror and you will see change staring back at you. And as they say, objects in the mirror are closer than they appear.

Download Brian’s manifesto on transformation here.

Tags: Brian Solis, Change, Social Media

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What Your Church Should Measure on Social Media

by: Anthony Coppedge

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In the Facebook and Twitter social circles, adding more ‘friends’ or ‘followers’ is a popular and accepted measurement of reach. It is assumed that the greater the reach, the greater the influence. However, social media often produces “false positives” based on numbers alone, so what should a church or ministry measure when engaging in social media?

FACEBOOK

A simple rule of thumb about your church and ministry Facebook Fan Pages:

“‘Likes’ are good. ‘Comments’ are better. ‘Shares’ are best.”

• When someone ’likes’ your page, it means your wall content can show up in their News feed. This means you have a chance of them seeing what you’re sharing without them coming directly to your Facebook page.
• When a person ‘comments’ on your page, it means they have chosen to verbally respond and engage in dialogue. Note: it’s a good idea to respond to their comment by name if a response is warranted.
• When someone ‘shares’ your wall post, they’ve found enough value that they believe what you shared is worth sharing with their friends, too. This is the beginning of something ‘going viral’ (gaining momentum) in social media, and increases your reach to include those not in your ‘friends’ list to those in your friend’s friends list.

TWITTER

This 140-character, short status update service has put a lot of emphasis on the number of ‘followers’ you have. Early on (and still to this day), it was easy to gain thousands of followers by simply following people and hope they follow you back out of consideration or obligation. In fact, there are services that will allow you to mass-follow people by the tens of thousands. Some people have auto-follow features that reciprocate your follow, while others feel the obligation of courtesy to follow-back. What you end up with is a whole lot of followers, but very few people you actually influence.

Without a relationship of value, having a zillion followers on Twitter is insignificant.

When people choose to follow you, they find what you share to have value, which means you have some level of influence in their lives.

WHAT TO MEASURE?

These social media truths beg the question: What should churches measure with social media? The answer is simple, but gaining the answer is highly intentional and somewhat complex:

Your metrics should only consist of that which you value and track.

Good metrics are measurements against your goals. Any other kind of measurement is potentially true, but irrelevant. Build social media metrics from existing references of data. In other words, find a correlation & track it because the metrics you gather are only as useful as the insights you can apply from them. Metrics are indicators; over time, they reveal trends.

Obviously, this means that each local church will track and measure different aspects of their social media activities because the context of their church, vision and ministry is unique. No two churches should measure the same things for the same reason in the same order of priority. 

How is your church measuring your effectiveness and Return On Ministry in the social stratosphere? What values and goals match your church’s unique vision that you find valuable to track, measure and evaluate? Based on these truths, what will you begin to measure differently?

Read more from Anthony here.

Tags: Anthony Coppedge, Attention, Awareness, Brand, Social Media

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The One Social Network Every Church Leader Needs to Use Regularly – for Now

by: Rich Birch

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If you could only be on one social media network as a church leader which one would it be? If you wanted to focus your efforts on a single network for simplicity sake where should your energy go? Where should you start your social media work as a church?

Facebook

In the current state of the social web Facebook represents the best place for church leaders to invest their time. Over 1.1 billion people are currently on the network [1]. 23 percent of Facebook’s users check their account 5 or more times daily [2]. A recent study showed that 77 percent of consumer focused companies and 43 percent of “business to business” focused companies have acquired customers through Facebook [3]. Users spend over 400 minutes every month on Facebook [4].  All those statistics add up to the fact that the people you are currently working with and the people you are trying to reach are on Facebook.

Your Social Media Strategy Needs to Start With Facebook. But Wait … there’s more to the story.

Social networks follow social lines. (Shocker!) There is evidence that people’s “offline” friends impact the social networks that people connect with “online”. So if people in your community start getting interested in Instagram or Google+ the value of those networks goes up for your people and might make it more popular than Facebook in your community. This is called “the network effect” … as more people connect to a social network it becomes more valuable because more people are connected to it. It’s a virtuous cycle that spreads social networks. You need to do a little investigation to see what “other” networks might be popular within your community.

The “network effect” works in reverse as well. As people start leaving a network it becomes less valuable to the people on it. As people leave and stop interacting more people leave and stop interacting. It becomes a vicious circle. This is how Friendster was displace by MySpace … which was displaced by Facebook. Just because Facebook sits on top of the social media world today … doesn’t mean it always will. As church leaders we need to keep an eye on this trend as we look to the future. The skills you develop on Facebook today will be transferred to whatever network will replace it in the future. Social Media is here to stay as a vital communications channel but the specific networks will come and go.

Which network have you seen the most engagement with as a church?

Read more from Rich here.

Tags: Attention, Awareness, Brand, Social Media

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5 Types of Social Media Content Your Audience Really Wants

by: Jon Thomas

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Why do we follow brands? What’s the point? They’re not our friends. We’re not going to make plans with them on a Friday night or invite them to our birthday parties (though some we would if we could). Why do we let them into a world where we’re sharing and consuming content from the people closest to us?

Social media has provided a unique opportunity for consumers and brands to connect on a level much deeper than that of a monetary transaction. It may sound obvious, but it’s worth noting that historically, a true fan of a brand didn’t have many options for celebrating his fandom. I could watch my favorite show, but I couldn’t get behind-the-scenes content (unless that too was on television). I could purchase a shirt bearing the logo of my favorite team, but if I wore it in a special place (say I climbed Mount Kilimanjaro in it), how would they know? I’d have to mail them a picture, and even if they received it, where would they share it? The relationship was one-way, aside from the moment when I handed over my money and they handed me the product, or when I sat down and tuned in to my show.

There’s no single reason we follow brands, but it’s certainly rooted in the idea that we as consumers, supporters and fans want to have a deeper relationship with them. But just because a fan wants to follow your brand doesn’t mean you’re entitled to provide them with any content you wish. On the contrary, a fan can opt out of receiving your brand’s content with a single click, so it’s imperative that they’re receiving the type of content that’s valuable to them.

To that end, we’ve put together a list of 5 things your audience really wants from your social presence.

1. Fan Content

Have you ever been to a concert and just wished that the singer would pull you onto the stage with them? Of course, that rarely happens at concerts, and chances are that if it does, you’re not the one who’s pulled up there. And just like a stage, social media is a platform that overlooks a large audience (often much larger than a concert audience!). The ultimate thank-you, which takes little time and hardly any money, is to celebrate the content created by fans. It’s not that fans necessarily want to see content from other fans (though often they do), but that they want to know there’s a possibility that their content will be shared.

2. Behind-the-Scenes Content

The casual fan may be content with the limited interaction they have with a brand. Simply buying and wearing the hat, eating the candy or watching the show is enough for them. But the true fans want to go deeper. They want to look behind the curtain to a place only a certain number of people can see. They want the unreleased footage, the photos of the actors on set and the outtakes, like this cool photo set of actors laughing in between takes.

3. Shareable Content

I used to wonder why Facebook pages like “WTF Crazy Videos” and Twitter profiles that just post quotations existed. But as spammy as they seem (I mean, with no real brand to promote, what is the page/profile manager getting out of it?), people do follow them because they provide users with content to share. I’m not suggesting that your brand start auto-scheduling quotations or scouring Reddit for the latest #fail video, but when determining your content plan, think about this: Where’s the content that audiences will want to share with their audiences? Is the content you’re creating actually worth sharing?

4. Exclusive Content

Why would a fan follow your brand’s content if everything you post there is accessible elsewhere? If you’re just posting your readily available commercials on YouTube or links to your products on Facebook and Twitter, there’s no value in actually subscribing to, liking or following your brand’s accounts. Consider releasing content only on a specific channel. This can be anything from video blogs to sneak previews to coupons to presale codes, but make sure fans can’t get it anywhere else. The Boston Celtics made more than $200 off me recently when they sent a special presale code for playoff tickets to their email newsletter list. I hadn’t planned on going to a game, but when the code provided me with great seats before most other people, my plans were set. It ended up being one of the greatest games (and days) of my life.

5. Participatory Content

Most of our personal social-media activity is passive stalking…I mean monitoring. But this doesn’t mean that social media users aren’t up for a good game or contest! One of my favorite examples is from the WGN America (a Story client) How I Met Your Mother Facebook page, where WGNA has created albums of its fans suiting up (an homage to Neil Patrick Harris’s character, Barney Stinson) as part of a yearly “International Suit Up Day.” Giving your fans a way to participate (especially if prizes are involved) is a great means of activating them, and in turn they’ll be on the lookout for your content.

Every brand is different, so not all this content is applicable to every brand; but try to be open to sharing new types of content. It not only solidifies the relationship between your brand and its fans, but also gives your fans a reason to follow it.

Read more from Jon here.

Tags: Attention, Awareness, Brand, Jon Thomas, Social Media

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Keeping Your Ministry Brand Top of Mind: A Lesson from Disney

by: Jon Thomas

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Though it was founded in 2006 (which makes it older than Twitter), BuzzFeed stormed onto the social media scene in 2012, more than doubling its 2011 traffic (per Alexa).

The format is perfect for the way audiences consume and share media today. The content is easy to consume, relevant, entertaining and frequent, as the site posts dozens of times a day. Brands like HBO and Velveeta have even joined in, co-creating content with BuzzFeed. It’s a publishing model that requires lots of staffers and community contributors to keep the content fire hose pumping.

So it was quite a surprise to see that Disney has launched its own BuzzFeed-like site. Entitled “Oh My Disney” (OMD), the site features articles with Disney imagery, GIFs and other short-form Disney-related editorial built specifically to be easily consumed, enjoyed and quickly shared. Posts like “15 More Reminders That You’re Great Today” and “You Know You’re a 90′s Kid When” are organized into five categories: Awww; Oh, Snap!; Retro; Silly; and Whoa.

The page is updated quite consistently, anywhere from two to eight times a day (even if the content isn’t necessarily timely). So how is Disney doing it?

A HISTORY OF SOCIAL MEDIA SUCCESS

If any brand were going to dive headfirst into publishing, Disney might be the one best suited to it. Far and away its largest and most successful platform is Facebook, where the Disney page boasts more than 42 million fans. The pages for Pixar Studios and Walt Disney Studios aren’t shabby either, having 12.5 million fans and 6.4 million fans, respectively, and the OMD Facebook page has 11,000 fans after only a few weeks of existence. Oh My Disney is also on Twitter and Tumblr.

So the foundation is there for Disney to create its own publishing channel, where a post can expand beyond the confines of a 140-character tweet or a single-image Facebook post. But what makes this possible for Disney, and difficult (though not impossible) for most other brands, lies much deeper than social media.

A HISTORY OF STORYTELLING

Having movies and characters at its core and countless physical and digital extensions, Disney has endeared itself to many through its heartfelt storytelling. Disney has a wealth of original and beloved content and characters with messages that are relevant no matter what decade you were born in. Parents watch Disney films with their children, just as they watched them with their parents when they were their children’s age. All this content gives Disney vast amounts of ammunition for OMD. They’re not creating new content as much as curating existing content.

This inherent storytelling is what makes social media and content marketing such a fruitful endeavor for entertainment-based brands. Imagery and quotations resonate with audiences forever. I still crack a smile every time the Forrest Gump Facebook page posts an update, referring to a movie that was made nearly 20 years ago (has it really been that long?).

FINDING YOUR AUDIENCE AND DELIVERING CONTENT

Another reason OMD can work for Disney is that the brand has done a great job of finding its audience. There is certainly no shortage of social media channels, but Disney carefully chooses where it will publish content and plans appropriately. Disney isn’t just creating articles on OMD and cross-posting to Twitter, Facebook, Pinterest and Tumblr. Disney creates content specifically for each channel. Granted, the content is often very similar (photo and GIF heavy), but that creates familiarity and a unified social media voice. The key is that Disney finds its audience on the appropriate channels and uses those channels to create instead of solely promoting.

WHAT DOES THIS MEAN FOR YOUR BRAND?

As a content agency, we’re obviously big fans of creating an owned channel, like OMD. But we warn brands about biting off more than they can chew. Disney has made such a commitment to content that it’s dedicated a team (albeit small) to OMD, and that’s really the only way to pull off a channel like this.

But that doesn’t mean that brands should ignore the trail Disney has blazed. Like the first brands to create custom-published magazines, Disney has decided to move beyond native advertising and own its content channels. Even though it is an established brand that’s been around for decades, Disney remains at the forefront of brand storytelling.

It’s a bold move. Do you think this will pan out for Disney? Will more brands follow?

Read more from Jon here.

Tags: Attention, Aware, Brand, Jon Thomas, Social Media

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Developing an Online and Offline Personal Communication Strategy

by: Timmy Brister

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I’ve been in a situation in life here lately where it has been necessary to develop a communication strategy online and offline. In the past, I have not given much thought to how I communicate with other people. Now leading a resourcing network for church planting, a missions collective for Haiti, and pastoring a church–I have come to really appreciate effective and thoughtful communication.  Here’s basically what I’m learning to do.

There are three levels of communication I have with people on a regular basis. The first level is the micro level. That’s the daily chatter and conversation about details, requests, etc. Typically, this level of communication does not need to be recorded or archived. Rather, it is communication for quick and immediate response in the rhythm of the workday. The second level is the mono level. That’s the one-on-one communication about actionable matters of various levels of significance. Typically, this kind of correspondence has requests that need to be filled, questions to be answered, plans to be executed, etc., and therefore archiving and retrieving such correspondence is helpful if not necessary. The third level is the multi level. That’s the communication with multiple people in the collaboration process. On this level, you are taking in feedback and interaction from several sources at one time in one setting.

These three levels are worked out through different platforms/formats whether offline and online.

For offline communication on a micro level, I rely on text messaging. At this level, communication does not warrant a phone call or lengthy communication. It is intended for immediate feedback. On a mono level offline, I rely on telephone calls. The difference between the two levels are significant, because if something requires a phone call to be addressed is attempted to be covered via text, a lot of time is wasted in the process. However, if you care constantly calling someone about something that can be addressed over a text, that can create a frustrating work experience. You have to make judgments between the two and have operating agreements with your team. On the multi level offline, there’s scheduled meetings. These are structured times of collaborating with multiple people with a set agenda (talking points).

For online communication on a micro level, I rely on instant messaging (via Gmail) and direct messaging (via Twitter). I almost always have at least 2-3 IM tabs at the bottom of my Gmail with ongoing chatter about little matters that need immediate attention (changes, scheduling, updates, etc.). My online mono level is email. Again, like offline communication, this can be problematic. I don’t want a cluttered up inbox of emails that could have been instant messages or group emails that so often are strung around with the infamous “reply all” option on matters I’m often tangentially involved in. Emails can be a horrible medium for collaborative communication, which leads to the multi level online, namely video conferencing. If I am meeting with more than one person online, then I use Skype, Google Hangout, ooVoo, or GoToMeeting to forward projects, plan events/trips, discuss initiatives, etc.

For some time, I had been operating like this without fully recognizing it. Now that I see it, it has become all the more clear in learning to communicate better using formats/platforms appropriate to the level of correspondence. In my case, I work in a highly decentralized environment where online communication is 65% and offline communication is 35%. It may be the opposite (or some other breakdown) for you. Either way, know where you communicate most often and how you proceed to do so in the future may prove very beneficial down the road.

Have you developed a communication strategy for online or offline? What have you found that works best for you and those you work with?

Read more from Timmy here.

Tags: Awareness, Meetings, Social Media, Timmy Brister

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7 Things Every Pastor Should Do Every Week on Social Media

by: Rich Birch

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The most recent study shows that 67% of adults use social media regularly. [Study] If 2/3rds of your church showed up to a meeting every week would you want to use that meeting to communicate with them? If that percentage of folks in your community came to an event in your town next week would you want to find a way to use that platform to reach people?  Church leaders that ignore social media are missing a significant channel for reaching people in their community.

You might be hindering God’s work in your church because you aren’t posting enough status updates!

Social media is simply a way for you to connect with people and get to know them better. Do you want to build relationships with your people? These networks are amazing platforms for spreading ideas and concepts. Surely you want more people to connect with the message of Jesus? Social networking allows a leader to leverage more influence faster than so many communication platforms in the past. Do you believe God is asking you to influence this generation?

Here are seven simple and straight forward tasks that every pastor looking to connect through social media needs to do every week. They aren’t time consuming and they could be done on a wide variety of networks. These are a good starting point …

• Thank A Volunteer // It’s doesn’t need to be fancy but needs to be sincere. Call out a volunteer who serves with diligence on one of the teams at your church. [Something like this.]
• Show Your Humanity // Authenticity starts with letting people see you beyond just your role as a leader. Take some time to show that you are a normal person. Let your people get a peek inside your home life. [Here’s an example.]
• Bite Sized Sermon // One of the social media “primetimes” is early in the morning. Your people are checking in as they get ready in the morning. Share with them a quick quote from what you read that morning to help focus them for the day. [Morning time is prime time!]
• Post a “Behind the Scenes” Pic // You get to see some pretty cool stuff as a church leader that your people would love to see.. The worship team praying back stage before a service. The youth band rehearsing. Elders meetings. (Ok … maybe not that one.) Keep an eye out for something that your people might want to see!
• Encourage Other Pastors // Who are some other pastors that you follow? Let your people know and take some time to publicly thank them for their ministry to you. It show’s unity in the body and models a healthy respect for leadership. [Honor leadership.]
• Ask for Feedback // Are you working on your message for this weekend and are stuck at a point in your prep? Why not ask your social networks for some feedback? Interact with folks as they leave comments or input. [Some marketplace examples.]
• Dip into the Stream // Set aside some time every day this week to just wade into your social networks for a period of time. Read what people are writing about. Ask people questions. Interact. Retweet. Even 15 minutes a day will give you incredible insights.

Read more from Rich here.

Tags: Attention, Awareness, Brand, Rich Birch, Social Media

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Understanding Trends in Church Websites: Mobile First is Growing

by: Justin Wise

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If you wanted to predict the future of the web, how would you go about doing it? Further, what if you wanted to know how people accessed and utilized their church’s website?

For starters, you take a look at the hard data. We’ve been collecting data on 50+ churches for over three years and the data, dear friends, is astounding. If I told you everything we’re uncovering through these analytics, your head might explode.

But, not one to disappoint, here’s a peek into where we’re going.

We wanted to know, with a degree of certainty, what the trends were surrounding church websites. Take viewing location, for instance. The data we’ll be looking at in this post measures four areas:

1. Mobile
2. Computer
3. Tablet
4. Others

Here at Monk, we’re definitely seeing a trend with churches wanting to design for mobile-first. We worked with The Village Church recently to create a site-wide responsive design. If you’re not familiar with responsive, it means a website is “aware” of the type of browser it’s being accessed on—mobile, tablet, or desktop—and “responds” accordingly.

(If you want to see responsive in action, go to Village Church’s website and adjust the size of your browser window. Watch the images move! This is responsive design in action.)

The trends towards mobile comes with good reason and concrete data. Here’s what our stats show: Nearly 97% of users accessed their church’s website via desktop in 2009:

Keep in mind, this is only four years ago. Barack Obama was still a new President and poor ol’ Tiger Woods announced an “indefinite leave from professional golf” to work on his marriage. Seems like it was just yesterday but, of course, it wasn’t.

Our online viewing habits have changed significantly since then. Here’s how users accessed church websites in 2010:

It isn’t a big change, but the divergence from desktop was just beginning to pick up steam. Keep in mind the first iPad was released in April 2010—a stake-in-the-ground moment for mobile/tablet usage. Here’s what the same chart in 2011 looked like:

Desktop usage by church website users decreased 7.5% from 2009 to 2011. Desktop usage decreased another 1.7% in 2012, thus solidifying the downward trend for desktop internet use. Desktop is out. Mobile and tablet use is in. (Maybe that’s what led Google to declare “desktops will be irrelevant“…by 2013.)

Look at mobile-savvy cultures like India to see where the U.S. is headed in terms of website usage. According to Mary Meeker’s research, India become a mobile-first country in May 2012. for the first time in history, more people accessed the web in this country via mobile than did desktop.

This is not insignificant.

As the slide states, many more countries will follow. So will many churches. Organizations must begin considering a mobile-first environment. This can be especially daunting for churches who still wrestle with the purpose of their desktop-based website.

Conclusion

The data I’ve presented here is a small snippet of what we’ll be covering in our yearly “State of the Church Online” report, due out the end of this month. You can get early access to the report by joining our mailing list here.

Read more from Justin here.

Tags: Attention, Brand, Justin Wise, Social Media, website

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Four Focusing Questions to Save Time with Social Media

by: ND Strupler

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The way to keep social media simple is to be selective.

Social Media can be overwhelming. Don’t get me wrong: I love social media. 

Social Media exists for three reasons:

1. to connect with people
2. to share with others
3. to learn from others

If you feel like you are spending too much time with social media,

Ask yourself these questions:

1. Why do I want to go to this social media site?
2. Is this site more conducive to broadcasting or engaging in a network of people?
3. What’s the benefit of this social media site to me?
4. Am I looking to pass the time using a social media?

Here are the Apps I use:

• Instagram. I love taking pictures. I love learning form others. Some great connections have been made over the last years.

• I use the free Buffer App to schedule the sharing of things I think are important. This saves me lot’s of time and I don’t have to be online all day.

• I used the JustUnfollow service to unfollow some people on Twitter whom I had no idea why I was following. A cleaner twitter stream means I’m less likely to miss out on what my friends have to say when I log in to join the conversation.

• Hootsuite. I enjoy being involved in chats, and answering and asking questions online.  I respond to nearly everything…just not necessarily the very second you contact me.

• My goal is to check in on Twitter and Facebook at least twice a day to keep the conversation going.

I’ve turned off notifications on my phone for my Social Media apps. By having these social media apps off on my iPhone means I’m fully present locally but able to connect without distraction online when I do log in each day.

Tell me…How do you keep social media simple?

This post is inspired by Dana Byers

Read more from N.D. here.

Tags: Attention, ND Strupler, Social Media

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