7 Ways to Make Sure Your Guests Have the Best Experience Possible

by: Thom Rainer

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Would you like every guest who attends your church to become an active and fruitful member?

I know. Dumb question.

It’s really a rhetorical question since all church leaders and members would respond with a resounding “Yes!”

So we tried something rather radical to find out what gives church guests a good experience. We asked them. The question was very straightforward: “What would you advise churches to do so that guests can have the best experience possible?” Here are their seven top responses:

1. “Make sure your signage is clear and helpful in the parking lot. Our family of six rarely gets ready on Sunday morning without some level of conflict. I come to church stressed. I don’t need to be stressed further by not knowing where to go in the parking lot.”
2. “Provide clear signage to entry points to the church. I am new to our area, so our family has been visiting churches. I have really been surprised how many churches do not have signs that clearly point to where we are to enter.”
3. “Have a manned information booth [or table] right where we enter. Some churches put their information person or booth in such far out places that they are not useful at all.”
4. “Greet me casually, not in a contrived stand and greet time. The stand and greet time is so artificial. I know how friendly a church is by the greetings I get when I enter and when I leave.”
5. “Show me where to take my children. Even better, take me to where I am to take my children.”
6. “Sit with me. I’ve been in some churches where we were avoided like the plague. No one sat with us.”
7. “Explain things I might not understand. Even though I’ve been in church for over ten years, every church is a bit different. If your church does something that is not typical, let us guests know both the ‘what’ and the ‘why.’”

We can speculate what guests would like, or we can listen to them. We took the latter path and gleaned some nuggets of helpful information. Let us know what you think.

> Read more from Thom.

Want to learn how to create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp in Cincinnati, OH on August 7-8.

Tags: Church Guests, Guest Experience, Thom Rainer

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The Danger of Seeking Stability

by: Thom Rainer

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Change or die.

That is reality for churches today.

Of course, I am not talking about Scripture, doctrine, or spiritual disciplines changing. Those things are constants, never to be compromised.

But much of what we do in our churches must change. And, unfortunately, many church members and leaders resist change. They seek stability and comfort over obedience and sacrifice.

Let’s look at five key reasons why stability is bad for a church.

1. A stable church is not a church on mission. The very nature of the Great Commission means our churches should be in constant change. A church member blasted a pastor for his efforts at leading the church to reach unbelievers in the community. She castigated him because “those people are messing up our church.” Sigh.
2. Comfort is the enemy of obedience. Review all the examples of obedient persons in the Bible. In every case, they had to get out of their comfort zones. Too many church members want stability because they don’t want to experience the discomfort of obedience.
3. Stable churches are not reaching their communities. The communities in which churches are located are changing. Many are changing rapidly. If a church seeks comfort, it is not willing to make the necessary changes to impact the community it was called to serve.
4. Stable churches do not create new groups. Show me a stable church, and I will show you a church that is not creating new groups or Sunday school classes. Show me a church not creating new groups, and I will show you a church that is inwardly focused. The members are spiritual navel gazers.
5. Members of stable churches want the focus to be on their preferences. They want church “the way it’s always been.” They are more concerned about getting their way with music style, room temperature, and precise starting time of worship services. In their latter years, they are able to sing, “I did it my way” rather than “I did it God’s way.”

There is nothing biblical about a stable church. In fact, the stability is really just an illusion. Those churches that seek stability will ironically change the most rapidly toward decline and death.

Talk with an Auxano Navigator to learn more about the dangers of stability.

> Read more from Thom.

Tags: Change, Stablity, Thom Rainer

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Eight Reasons You Are Wasting Your Resources

by: Thom Rainer

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Most churches keep their members so busy they don’t have time to do ministry.

Indeed, I spoke to a lay elder of a church recently who told me he simply did not have time to get to know his neighbors because he was so busy in his church.

Something is not right with this picture.

In an earlier post, I talked about how our churches can become more intentional about doing real ministry instead of busy work. But in this article, I address how churches became so busy. Perhaps understanding the origins of dysfunctional busyness will help churches avoid this problem in the future.

1. Activities became synonymous with ministry. I am familiar with a missions support group in a church. It includes over 30 people, representing over 20 percent of the weekly worship attendance. The group is very active with fellowships, meetings, and speaker events. But the missions support group has never supported missions, nor have they ever been involved in missions. But they sure are busy.
2. Programs and ministries are added regularly, but few or none are ever deleted. This reality is glaringly obvious at a church in the Southeast with an average attendance of 60. The church has 15 committees and nearly 30 different programs and ministries throughout the year. They almost have one ministry or program for every member. They add some activity every year, but they never delete the dead or useless activities.
3. Programs and ministries become sacred cows. They were once the pet project of a particular member or a group of members, alive or deceased. The thought of eliminating the non-functional ministry started by Sister Harriett or Brother Frank 35 years ago is deemed blasphemous.
4. The alignment question is not asked on the front end. Even a good ministry may not be the best use of time for a church. In one church, the membership voted to initiate a ministry because one person had become a believer through the ministry in another church over a two-year period. But the church members never considered if there might be other ministries that could be more effective and better aligned with the direction of the church.
5. Silo behavior among the different ministries of the church. A worship ministry in the church began a new ministry that required extensive volunteer help. But the leaders never considered they were hurting other ministries in the church. Members don’t have unlimited time; they have to make choices.
6. Lack of an evaluation process. Most churches have an annual budgetary process. That is an ideal time to ask tough questions about existing ministries and programs. Very few church leaders take that opportunity.
7. Ministry becomes facility-centered. In other words, if it’s not happening in the church facilities, it’s not “real” ministry. As a consequence, we keep our members too busy to do ministry outside the walls of the church.
8. Lack of courageous leadership. It takes courage for a leader to look at the busyness of a church and say “no” or “enough.” Some leaders would rather not rock the boat and, as a consequence, lead a church toward mediocrity and malaise.

We are wasting too much time, energy, and money in our churches. Often we are doing more things and becoming less effective. It’s time for busy churches to become simple churches.

Connect with an Auxano Navigator to learn how to avoid wasting your resources.

> Read more from Thom.

Tags: Execution, Thom Rainer, wasting resources

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Five Challenges to Healthy Church Growth

by: Thom Rainer

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Every year another two million American adults become less receptive to the gospel, and less receptive to churches.

Every year.

That is one of the nuggets I took from the Pew Research work on the “Nones” when they first released the data in 2012. Pew has continued to follow the religious commitment level of Americans. From 2007 to 2014, over 12 million American adults have moved from a high level of religious commitment to a low level of commitment. They just skipped the medium level of commitment altogether.

Cultural Christianity is dying.

One no longer has to be a Christian or in a church to be accepted by society. That relatively easy pool of prospective attendees for our churches is disappearing.

But most churches keep doing what they’ve always done.

As a consequence, they are reaching fewer. They are declining.

Why?

The answer to that question is too complex for a simple blog post, but let me provide five high-level responses for now.

1. Church members are not being intentionally relational with those who are not in church. The old way of church outreach was more transactional; today it requires the development of relationships. Most church members will not take that step. Many don’t know how to take that step.
2. Many churches are stuck in the past. While we never compromise the gospel and the Word, our methodologies must reflect an awareness of our culture, and a willingness to be missionaries to that culture. Sadly, too many church members are unwilling to make changes. Church, for them, is about their needs and their preferences.
3. Church members are not regularly inviting people to church. Yes, it can be that simple. Many of the religiously unaffiliated will come to church if we invite them. But it’s difficult for them to respond to an invitation if they never get one.
4. Many church members fail to act like Christians on social media. Unbelievers are watching us on Facebook and Twitter. And many of us are more likely to show our rear ends than Christian love. Social media is where the unchurched reside. And they constantly see our petty quarrels, our venomous politics, and our self-serving attitudes. Look at this blog post about what non-Christians think about us. I wrote it in 2013, but the comments still come in from unbelievers.
5. If they come to church, they only have a mediocre experience. The religiously unaffiliated do visit our churches from time to time. But, more often than not, they see our holy huddles and our lukewarm greetings. Most will not return.

Growth is indeed more difficult in most of our churches today. We no longer have the large pool of cultural Christians from which to draw. But we can reach them. We must reach them.

We will have to treat our membership in our churches as missionaries to the community instead of country club membership. Biblical membership is not about getting our perks, privileges, and preferences. It’s about sacrificing self for the gospel.

Then, and only then, will we see our churches start growing again.

Knowing how to grow a church shouldn’t be a mystery. But the busyness of ministry, combined with the clutter of church growth ideas, leaves many pastors with more questions than answers. As a result, progress is slow, people are scattered, and the work of ministry feels less meaningful than you thought it would. Connect with an Auxano Navigator to learn more about a process that leads to growth.

> Read more from Thom.

Tags: Church Growth, Church Growth challenges, Thom Rainer

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Are These Offertory Trends Taking Place at Your Church?

by: Thom Rainer

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For most Protestant churches, the offertory is the time of worship where church members make financial gifts to God through the church. It may be combined with special music or announcements, but the central theme is giving to God.

I am seeing seven major trends develop related to this aspect of worship services. The changes have been subtle but noticeable.

1. More churches are moving the offertory to near the middle of the service, shortly before the preaching of the Word. This development is a change back to a practice that was most common before 1990. This approach has either an implicit or explicit theological belief that the offertory is a central facet of worship, and should be placed prominently in the service.
2. The second most common practice is to have the offertory at the end of the service. The typical rationale for this practice is more related to the flow of the service. The offertory is still deemed important, but the service has a more continuous flow if it is placed at the end.
3. Churches that provide the opportunity for online giving see an uptick in overall gifts.Obviously this type of offertory does not take place in a worship service, but it is deemed very important by leaders whose churches offer this option. I am not aware of any churches where online giving has replaced the worship offertory; it is simply another way to give.
4. Churches that mail offering envelopes to members also see an uptick in overall gifts. I have heard numerous stories from church leaders of the importance of this church practice. One church leader told me his church eliminated the practice, and offerings declined almost 20 percent. The church reinstated the mailing of offering envelopes pretty quickly.
5. Only a relatively few churches have offering boxes for member donations. Most of these churches do not have an offertory time in the service; members are asked to give as they leave the service.
6. More churches have some type of testimony or statement about stewardship to accompany the offering. Typically, this statement is about how the funds are used. Members are able to see through videos or testimonies the missional impact of their gifts (See the blog post with Pastor Mike Glenn’s example).
7. Relatively few churches receive gifts in their small groups or Sunday school classes. This practice was more common prior to 1990, especially in Sunday school based churches.

From my perspective, the most effective churches in stewardship make certain that items 3, 4, and 6 are common practices to accompany the church’s offertory. Let me hear from you about these seven offertory trends, and let me hear what your church does as well.

> Read more from Thom.

Tags: Resourcing, Thom Rainer, offertory, offertory trends

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5 Dangers of Unaligned Small Groups

by: Thom Rainer

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The first time I encountered this issue was in a church consultation nearly twenty years ago. I asked the pastor to tell me what was being taught in the church’s small groups. He seemed to be nonplused in his response: “I have no idea.”  I was taken aback.

I tried a different approach. “Tell me,” I said, “how the church decides what will be taught in the small groups.” Again, I was unprepared for his response: “The church leaders have no input into what small groups teach,” he said. “We let every class decide on its own. We don’t want to be like dictators telling them what they have to do. They decide according to what’s best in their own eyes.”

So, I continued, “I guess you let anybody teach or preach anything from the pulpit on Sunday mornings?”

“Of course not,” he said with some indignation. “We are very strict about the Sunday morning preaching. If I’m not teaching, then we have someone who is closely aligned to where we are going and what we believe.”

He did not get my attempt to connect the approach of the small groups with that of the Sunday morning teaching and preaching. How can you be so concerned about one and so nonchalant about the other?

Over the years I have been surprised to find out how many church leaders have a laissez faire attitude about what is being taught in small groups and Sunday school classes. Allow me to share five dangers of this unaligned, “anything goes” approach.

1. Because preaching is held to a higher standard, the perception becomes that the small group teaching is just not that important. The reality is that most small groups or Sunday school classes spend more time in their groups than the time they take to listen to a sermon.
2. The vision of the church could be distracted or derailed. When the preaching and small group teaching are not aligned, the small groups can become alternative little churches with their own vision and priorities. Unfortunately, I have seen this reality a number of times.
3. It opens the door for heretical teaching. I know of one church that gave no thought to the content of the teaching in the small groups. They would soon discover that one group was studying a book that denied the deity of Christ.
4. It takes away from the unity of the church. The preaching is headed in one direction. The small group teaching is headed in another direction, or multiple directions. There is no unity in what the church is learning or how the members are growing spiritually.
5. It does not allow for strategic teaching. Indeed, the contrary may be true. The teaching in the small groups can negate the strategic intent of the preaching plan of the pastor.

Leaders in churches need not be autocratic in their desire to get small group teaching aligned with the ministry of the church. It can and should be a mutually agreed upon goal to move people toward greater maturity in Christ with clear and known material.

Indeed many churches are now moving to a uniform curriculum across all ages in all small groups and Sunday school classes. I see this development as a healthy trend. The leaders are making a statement that what is taught in every group is vitally important for the spiritual health of the members and for the church as a whole.

How does your church decide what is taught in its small groups or Sunday school classes? How would you evaluate its effectiveness?

Read more from Thom here.

Would you like to learn more about small groups and/or a disciplemaking process? Connect with an Auxano Navigator and start a conversation with our team.

Tags: Discipleship, Multiplication, Small Groups, Thom Rainer

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Seven Commitments to Refocus Your Leadership

by: Thom Rainer

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I see the New Year as a time for recommitment and re-focus. And though it is simply the changing of the page of a calendar, it is still a good time to be reminded about those areas that are most important in our lives.

With that in mind, I have seven suggestions for church leaders. Consider these seven resolutions to be statements of renewal. Ask others to keep you accountable. Above all, ask God for the wisdom, strength, and perseverance to move these commitments of renewal to reality.

1. A commitment to move beyond the inward drift in our church. It does not take long for a church to lose its outward focus. It does not take a long time for the tyranny of the urgent to replace the priority of the important. It does not take a long time for most ministries and activities to be focused inwardly instead of outwardly toward the community we serve.
2. A commitment to renew our attitude. Leading a church is tough. Church members can be critical and demanding. But God has called us to serve in the messiness of life and people. We all can use renewal of our attitude toward others and towards our life situation.
3. A commitment to become a more grateful leader. It can be natural to focus on the negative, the naysayers, and nitpickers. But we need to turn to prayer and ask for supernatural help in focusing on all the blessings God gives us. A review of Philippians 4:8 would be helpful as well.
4. A commitment to be a leader of greater faith and courage. Again, this commitment cannot be realized in our own strength and power. But we can do all things through Christ who strengthens us.
5. A commitment to be the leader who realizes our family is our first line of ministry.We seek not to fall into the trap of putting family in opposition to church. First Timothy 3:5 is a clear reminder that our families are our first line of ministry. We can’t be blessed in the totality of our ministry if we are lacking there.
6. A commitment to clear the church of clutter and activities. By clutter, I mean all the ways we keep our members busy. We are often expecting our members to participate in so many activities that we implicitly discourage them from caring for their families, their health, and their ministries.
7. A commitment to be an Acts 6:4 leader. If we are not giving focused attention to prayer and the ministry of the Word, we need to get out of vocational ministry. Ministry has become human-powered rather than God-centered.

I remain an obnoxious optimist about the local church. I see God working in so many great ways. I have no reason to believe 2017 will not be a great year for our congregations, especially if our leaders are willing to make these commitments of renewal.

Learn more about developing your own leadership this year – connect with an Auxano Navigator.

> Read more from Thom.

Tags: Leadership, Refocus, Thom Rainer

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Five Common Mistakes Made by Leaders When They Speak

by: Thom Rainer

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Many of the failures in leadership are failures to communicate well. No matter how smart we are or how good our strategies are, they are doomed for failure if no one understands them.

In previous articles, I dealt with poor written grammar, so much so that some of my friends refer to me as “the grammar cop.” In this article, I deal with five of the more common communication mistakes made by leaders when they speak.

1. Poor grammar. Grammatical mistakes are not limited to written communication. They are much too common when leaders speak as well, including some leaders who are highly educated and in positions of great influence. The most common speaking grammatical error that I have noticed in recent years is the incorrect use of reflexive pronouns. For example the reflexive pronoun “myself” is used improperly in this sentence: “The award was presented to Janice, John, and myself.” The correct pronoun is the non-reflexive “me.”
2. Too much information. An audience can only absorb a limited number of facts in a given presentation. Some leaders attempt to cover a multitude of items, leaving the hearers bored, confused, and frustrated. Speak to the essential issues and provide supplementary written material if necessary.
3. Too many visuals. PowerPoint and other visual aids can be either a help or a hindrance to a speaker. Too often leaders try to put too much information in visual aids. At that point the aid becomes a barrier to communication. Consider having no more than one visual aid for each three minutes of speaking. You might be surprised how much the retention of your listeners improves.
4. “Insider” language. Acronyms should be banned from speaking presentations. At my organization we have one acronym for every molecule that exists in our building. Those who are on the inside may think it’s okay to use acronyms with other insiders. The problem is that the pattern of speaking develops into a habit that will creep into external presentations. Indeed, good speakers avoid acronyms and insider technical words unless they are clearly explained to the audience.
5. Insufficient pathos. Aristotle divided the means of persuasion into three categories. Ethos is used to establish the credibility or character of the speaker. Logos means persuading by reasoning or logic. Pathos means persuading by appealing to the readers’ or hearers’ emotions. Too few speakers attempt to speak to the hearts of the audience through personal illustrations, humor, or captivating stories. As a consequence, the presentation is often deemed dry and boring, regardless of the quality of the content.

I continue to be a student of effective communication. I still have a long way to go. What could you add to this list? What stories or examples do you have of either effective or ineffective speaking?

Read more from Thom here.

Do you need help with your communication skills? Connect with an Auxano Navigator and start a conversation with our team.

Tags: Attention, Awareness, Communication Mistakes, Mistakes, Thom Rainer

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8 Mistakes New Pastors Make

by: Thom Rainer

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I met one of the most stupid rookie pastors I’ve ever known.

The year was 1984. I saw him when I looked in the mirror.

It is excruciating for me to recall some of the dumb things I did. I am so grateful for church members who demonstrated love and grace. I am thankful I did not do something so stupid that it had a lasting impact on my ministry.

I love pastors. I love rookie pastors. As I have worked with hundreds of rookie pastors over the years, I see a pattern of mistakes many of them make. I pray my highlighting of these eight common mistakes will be helpful to some of you.

1. They handle personnel issues with difficulty. Most of these rookies have never had direct supervisory responsibility or led an organization. They often have difficulty confronting direct reports. They can make rash decisions without considering the unintended consequences.
2. They amplify criticisms. Most of us don’t enjoy criticism. Rookie pastors often have never been criticized as a leader. The criticism stings, and the pastors can make more of the criticism than they should.
3. They are not disciplined with their schedules. Not only are most rookie pastors in a leadership role for the first time, they are put in the unstructured role of a pastor. Many of them have no idea how to utilize their time effectively. They either become workaholics, lazy bums, absentee pastors, or inefficient users of time.
4. They don’t often ask for help. Many of them desperately need help in business, finance, counseling, time management, conflict resolution, preaching, leadership, and many other areas.
5. They demonstrate favoritism. When you spend most of your time with a select group of people in the secular world, it’s called “relationships.” When you spend most of your time with a select group of people in the church, it’s called “favoritism.”
6. They don’t seek feedback or coaching. They either don’t want to hear it, or they don’t know how to get it.
7. They don’t continue their education. Education should not end with seminary or Bible college. It should be ongoing, either formal or informal.
8. They are influenced by the latest fad or group. One rookie pastor got most of his leadership insights from a group who had no idea about the context in which he ministered. He listened to them and made some grave mistakes.

One of the reasons I do what I do is to help pastors as much as possible, both rookies and veterans. I pray these words will prove beneficial to you who are just beginning a lifetime of ministry as a local church pastor.

> Read more from Thom.

Tags: Mistakes, Thom Rainer, new pastors

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Would You Recognize Inward Drift in Your Church?

by: Thom Rainer

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All organizations tend to lose their focus and forget their original purposes over time. I call this almost imperceptible movement “inward drift.” The attitude becomes one of protecting the way we’ve always done it rather than looking back to the original purposes and reasons for existence. Numbers of stagecoach businesses failed, for example, because they thought their primary purpose was to make stagecoaches rather than to provide reasonable and rapid transportation.

The primary dangers with inward drift are twofold. First and foremost, the organization can forget the very reason it was created. Second, the drift is often imperceptible. Many organizations don’t realize there is a problem until it’s too late.

When Inward Drift Comes to Church

Local congregations are not immune from inward drift. To the contrary, the vast majority of churches in North America are likely in crisis because of the negative impact of inward drift.

Some of the labeling of congregations is unfortunate. Particularly, when we speak of “traditional churches” or “contemporary churches,” we rarely come to consensus on a clear definition. My son, Sam Rainer, popularized the term “established churches,” a term I prefer to use today. An established church is simply a church that has been in existence for a few years and is thus susceptible to inward drift. Indeed most any church three years or older will likely begin to experience some of the symptoms of inward drift.

When an organization such as a for-profit business begins to experience inward drift, it will change or die within relative short order. The marketplace will not buy its goods or services if the company doesn’t address the needs and the hearts of the consumers.

An established church, however, can exist for years and even decades with inward drift. The church may not be making disciples. It may not be reaching the community and the nations with the gospel. But it continues to exist more as a religious social club than a true New Testament church. Its members and constituents are willing to fund the congregation since it meets their perceived needs and desires.

Signs of Inward Drift in Established Churches

The signs of inward drift in an established church are clear even though the members don’t often recognize them:

1. Most of the ministries and programs are focused on meeting the desires and needs of the members.
2. The budget of the congregation is directed primarily at funding the projects and even comforts of the members.
3. Conflict in the congregation is not uncommon since members are more concerned about getting their perceived needs and desires met.
4. There is little to no focus on evangelism, reaching out to the community, and getting the gospel to the nations.
5. Leadership is weak and reticent to address the problems, because that leadership emphasis could disrupt the status quo.

Addressing the Issue of Inward Drift in the Church

I recently drove through my hometown. I lived in the same house and the same town for my first eighteen years of life. But it had been more than a decade since I visited the town. I was shocked. Businesses on the main street were closed. Some were boarded. Many of the homes I knew and loved had deteriorated greatly. The major industries had exited and left large vacant buildings. It was almost a ghost town.

Someone who had never left the town, though, told me that things were really going well there. They were serious when they said it had not changed much since I left. For me, the change was stark and shocking. For him, it was slow and imperceptible. When we fail to see the deterioration that is taking place, we will not see the need to make changes to reverse the course.

Such is the crisis in many of our established churches today. And it is that imperceptible inward drift that often makes it so difficult to lead a congregation toward healthy change. In a future post, I will address some of the possible steps to lead an established church toward change without destroying it in the process. I hope you will join me then.

Read more from Thom here.

Tags: Mission, Thom Rainer, Values, Vision Frame

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