Harvest Church’s Vision to Bring Rural Relevance to the Mountain West

by: Will Mancini

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Restarting the Conversation for Long-range Vision

When it comes to vision statements, many church leaders have lost interest. And for good reason–most vision statements are generic and useless. I like to say that your church really doesn’t need a vision statement, it needs a visionary state of mind. Yet, there needs to be a way to cultivate that state of mind. Your team does need some ideas on paper to become a sort of “mental charging station” for themselves and other leaders.  Think of a vivid vision statement as “base camp” for the team to assemble around, in order to take “vision casting treks” and “meaning excursions” all day long; that is the daily work of ministry.

So how do you get this vision thing right? What does success look like?  I answer the question for you in my new book God Dreams. More than that, I created a step-by-step guide for church teams.

To inspire you along the way, here is a case study from Harvest Church in Billings, Montana, led by Vern Streeter. Before we jump into their “Rural Relevance across the Mountain West” vision, let’s clarify what it is we are looking at.

First, it is a vivid description example of a long-range vision or what I call a “beyond-the-horizon” vision. For Harvest, the timeframe is 10 years. Many have abandoned thinking long as discipline as a result of the constant changes of culture and technology. But for the church, there are many foundational reasons why leadership should think long-range. Here are twelve of them.

Second, it is only one fourth of what you need to have a complete visionary plan. This is the start – the long-range context to visionary plan. There are three other horizons to develop and the plan is eventually anchored in four immediate action initiatives in the next 90 days. To see the model for visionary planning check out how the Horizon Storyline works.

Harvest Vision: Rural Relevance across the Mountain West

Within the next ten years, Harvest will establish, renew, and strengthen the tangible value of “the local church” in communities within the five-hundred-mile radius of Billings, Montana.

Harvest is fueling the rural relevance of the local church across the mountain west by overflowing into rural communities especially where local believers perceive there is a lack of a viable, life-giving church. Harvest started in response to community planners who wanted to give the boot to the presence of the local church. Today we are ready to reboot the reputation of what God’s people mean to a community when we actually live life as though Jesus were living through us. We will accomplish this through culturally relevant worship and tangible community focus, so tangible that people are surprised by the love of Jesus through us.

We started in Billings, which is the trailhead of Montana. Now the Harvest brand will be the trailhead for hundreds of believers to start Christ-centered communities of hope and purpose across our vast landscape.

Church: Harvest Church, Billings, Montana

Pastor: Vern Streeter

Vision Templates: Institutional renovation that brings geographic saturation

>>>> Buy God Dreams >>>>

Tags: God Dreams, Harvest Church, Vern Streeter, Vision, Vivid Description, Vivid Vision, Will Mancini

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Church Vision Statement Case Study: New Break Church

by: Will Mancini

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Restarting the Conversation for Long-range Vision

When it comes to vision statements, many church leaders have lost interest. And for good reason–most vision statements are generic and useless. I like to say that your church really doesn’t need a vision statement, it needs a visionary state of mind. Yet, there needs to be a way to cultivate that state of mind. Your team does need some ideas on paper to become a sort of “mental charging station” for themselves and other leaders.  Think of a vivid vision statement as “base camp” for the team to assemble around, in order to take “vision casting treks” and “meaning excursions” all day long; that is the daily work of ministry.

So how do you get this vision thing right? What does success look like?  I answer the question for you in my new book God Dreams. More than that, I  created a step-by-step guide for church teams.

To inspire you along the way, here is a case study from NewBreak Church in San Diego, led by Mike Quinn. Before We jump into their Waves of Transformation vision, let’s clarify what it is we are looking at.

First, it is a vivid description example of a long-range vision or what I call a “beyond-the-horizon” vision. For Newbreak, the timeframe is 10 years. Many have abandoned thinking long as discipline as a result of the constant changes of culture and technology. But for the church, there are many foundational reasons why leadership should think long-range. Here are twelve of them.

Second, it is only one fourth of what you need to have a complete visionary plan. This is the start– the long-range context to visionary plan. There are three other horizons to develop and the plan is eventually anchored in four immediate action initiatives in the next 90 days. To see the model for visionary planning check out how the Horizon Storyline works.

 Newbreak Vision Before:

Newbreak had great language in their culture but not shared vocabulary around a vivid description. One of my favorites phrases that they use is “shaking the planet.” Phrases like these can be motivational but are ultimately limited by the generic nature. And by the way, there are nine common forms of generic church vision. Newbreak leaned toward the “change the world” and “reach more” kinds of generic vision.

NewBreak Vision After:  Waves of Transformation Vivid Description

In the next decade we will raise up hundreds of guides who will in turn take thousands of people on the journey of a lifetime. Not a vacation but a transforming adventure: a biblically fueled, Spirit-inspired, and relationally charged leadership development process. The adventure will focus on Jesus and our twelve marks of following Him. 

Why leadership development and why now? By God’s grace thousands of men and women call Newbreak home. We now have five campuses—strategic mission posts spread throughout our region. But San Diego County is a place with hundreds of unique community identities. From refugees on the run to displaced transplants to an always mobilizing military, our corner of California is dying from spiritual starvation, and it’s increasingly adrift on a sea with no rudder.

Therefore our leadership development itinerary will not stop until thousands of people become agents of bold change, serving their surrounding communities with authentic love. We imagine dads enjoying their children, marriages welded together, and coworkers radically concerned for one another. We see neighborhoods turned upside down by the unexplainable kindness of Newbreakers. We envision hundreds of small groups as life rafts pulling people from an ocean of crowded loneliness. We see dozens of beachheads in our city’s niche neighborhoods, with platoons of skilled and loving Newbreakers moving in to start new campuses and empower new causes. The impact of each campus will be measured by positive community transformation. And we won’t stop until we blanket our city with an ever-growing network of campuses on mission.

What’s the Newbreak vision when you boil it all down? It’s a wave of leadership development that brings a wave of community transformation that brings a larger wave of leadership development that brings an even bigger wave of community transformation. There’s nothing like watching a swell build from the vantage point of the cliffs in Ocean Beach. That’s what we see as we look at communities from a development perspective. Can you see it?

What we do through Newbreak in our lifetime will shake the planet, from here to the farthest points in the world.

Let’s make some waves.

Church: Newbreak Church, San Diego, CA

Pastor: Mike Quinn

Vision Templates: Leadership multiplication that results in targeted transformation.

>>>> Buy God Dreams >>>>

Tags: God Dreams, Horizon Storyline, Mike Quinn, New Break Church, Vivid Description, Vivid Vision, Will Mancini

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Vision Casting is Fundamentally a Transfer of Enthusiasm

by: Will Mancini

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I am grateful for Paul Pettefer– a pastor and missional entrepreneur who has applied the principles of Church Unique and God Dreams with great skill. As a natural visionary, Paul wants his focus to be a clear as a possible. As a natural evangelist, Paul wants to spread the word every day. He is totally in touch with God’s vision for his life. As a result he reaches thousands more with vision than the average guy in ministry.

Paul lives for the “city to be different” in Lake Charles, Louisiana. (TheCityShouldBeDifferent.com) He wants to see the gospel invade his city. He does this through initiatives like his laundry business, a job-finding ministry, and by cooking the best BBQ in the city as an excuse to talk about Jesus. Spend time with Paul and you will never forget his vision.  Paul recently posted a review of my new book,  God Dreams. One principle popped into my mind as I read his review:

Vision casting is fundamentally a transfer of enthusiasm.

Sometimes it’s hard to get excited about the concept of vision or practice of planning because we have lost touch with a passion for the future. Paul reminded me that it’s not that hard to pump up your enthusiasm. Reaching more people doesn’t start with reaching more people; it starts with cultivating deeper personal passion about what God has called you to do. Increase the wattage and more people will see the light.

What’s the one incredible simply step to reach thousands more with vision? Start by dramatically increasing your enthusiasm. It’s actually not that hard. Follow Paul’s recommendation. Grab a tool and grab some friends. Get God Dreams and talk about it with your team. Listen to Paul’s passionate plea as one pastor to other pastors:

While God Dreams is great for Every Influencer in the church, I’ll tailor this encouragement for the Senior Pastor: Leading a church, being the guy at the tip of the spear, it’s not for the faint of heart. I congratulate you on following Jesus thus far! Your job requires a lot from you. The urgent needs are pressing, relentless. I know you have established rhythms that bring you joy in ministry and others that foster productivity.

I AM HERE TO URGE YOU TO MAKE A RHYTHM FOR VISIONARY PLANNING…

God Dreams is your best resource to go next on that journey.

My friend Will Mancini is handing you the field-proven fruit of his well over 10,000 hours of leading church leaders to amplify their efforts toward this rewarding end. You will not find a more insightful guide to help you navigate from the meandering pools of the generic to the Flowing Spring of Visionary Clarity.

I’ve had your job, as a Church Planter, and I’ve worked for you, as a college pastor at a large church. I know the pressure you are under to have all the answers. Breathe in the provision that our Heavenly Father has for you in God Dreams. I am hereby giving you permission to release sole custody of preparing all the Vision stuff on your own! Maybe Vision is your best thing, and you coach others in your circles on vision. Sweet! Buy 5 copies, because God Dreams will soon be your go-to resource for helping your friends! If Leading or Serving or Teaching is your best strength, then God Dreams will help you and your team build on what you have to discover the narrative God is doing with your church and how to draw that out so your entire church catches on. What will they catch on to? The Bigger Narrative of God’s Vision for your church, a compelling picture of your future.

Come on, you know you dream at night about dozens, hundreds of people in your church developing an animating passion for carrying the ball of the Kingdom forward in your church! You have the passion for it. You have the people there. And you’ve done a great sermon series. Then another. And another. By all means, keep those great sermons coming! What your people need is for you to make more space for Visionary Planning, to capture the story of how God is going to use your church, specifically, uniquely, inspirationally! Maybe for such a time as this our Heavenly Father is giving you God Dreams, to walk with you to build this Larger, God-Size Narrative of what He is wanting to do in your church, in your city, in your day. The enemy you must fight, the one that keeps people clapping but not engaging, is (at least partly) a generic vision. As Will says, there are no snowflakes alike, no people alike, and no churches alike. The Stunning Clarity of Vision that God wants to give you, well, it’s available.

Do yourself a huge favor. Buy this book today. Read it the week it arrives. Then come down to Lake Charles next year and we’ll eat a BBQ dinner at the Rib Shack Barbecue and you can tell me, with a huge smile of your face, how God has uncorked the animating passion in the people of your church through the stunning clarity of your new Visionary Planning.

If you are interested in buying God Dreams or reading some of the first 30 reviews, go here. If you want to check out the God Dreams resource site, go here.

> Read more from Will.

Tags: God Dreams, Paul Pettefer, The City to Be Different, Vision casting, Will Mancini

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God Dreams Book Releases in 2 Days; Free Chapter Now Available

by: Will Mancini

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For Vision Room readers I wanted to make sure you got your hands on the free stuff as it roll out with God Dreams.

Download the FREE Chapter 1 from God Dreams.

God Dreams is not only a continuation of my work in Church Unique, but the debut of a Visionary Planning model that has been 15 years in the making. I am not sure if I will ever be this excited about a tool for church leaders. What makes God Dreams so unique and useful?

Here are a few reasons:

1) God Dreams will show you in a new way, why vision is deeply important for your life and ministry.

2) God Dreams will help you diagnose two pitfalls as a visionary: generic vision and obsessing with the present. Of course it will unpack why “thinking long” is critical. And I will show you how to blow-up the generic, all too common, blah-blah-blah vision that plagues our minds and our “about us” church web pages.

3) God Dreams provides a new master tool that “snaps into” the Vision Frame of Church Unique. The master tool is called the Horizon Storyline. You are going love this tool, and its five key features that make your visionary plan sticky and shareable.

4) God Dreams gives you templates to accelerate your team dialogue. Long-range vision is tough. It’s hard to get teams on the same page.  These 12 vision templates will bring new clarity to your team within hours. Before long you will be inspiring the masses with new skill and content!

5) God Dreams will help your inspirational and creative team members lock arms with your detailed and operational team members. Yes, it’s like heaven when it happens. More stuff gets done.

6) Most importantly God Dreams will help you experience greater freedom, confidence and progress for your life in ministry. You already have more busyness; now pursue more freedom  knowing that you are focused precisely on what God wants you to do.

What kind of dramatic impact will your church have in your lifetime? Don’t go into 2016 with this question unanswered.  It’s time to discern it and proclaim it for God’s glory!

> Download the FREE Chapter 1 from God Dreams.

I hope you enjoy the free chapter. Stay tuned for offer free stuff and incentives for your help in spreading the word about God Dreams.

Read more from Will.

Tags: God Dreams, Visionary Planning, Will Mancini

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Merry Christmas, and Have a Visionary New Year!

by: Will Mancini

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Tags: God Dreams, Will Mancini, auxano

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Are You Telling a Story with Your Church Logo?

by: Will Mancini

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Have you seen Auxano’s TeamUP download that focuses on one of our six services: Communication?

As a “vision shop,” we believe that all vision should be communicated visually. This gorgeous, free PDF will share a little bit more about our philosophy of communication and how your design can elevate and demonstrate the unique work of God in your church through your church logo.

Here is a glimpses of the logos we will explore inside.

Also included is a guide (we do this with all TeamUP downloads) that you can walk through with your church team. Be sure to forward this to your team for planning. Wouldn’t you like to take your communication to a whole new level in 2016?

Download this free resource: TeamUP – 12 Church Logos That Tell a Story

> Read more from Will.

 Would you like to know more about the use of logos in your ministry? Connect with an Auxano Navigator and start a conversation with our team.

Tags: Vision visually, Will Mancini, church logo, logo

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12 Fun Facts About the Vision Frame for Church Leaders

by: Will Mancini

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What is the Vision Frame? I’m glad you asked. It is a simple napkin sketch or whiteboard drawing that is used to represent the five irreducible questions of any ministry. It pictures mission, values, strategy, measures and vision and relates them in a way that is more meaningful and memorable. Read the complete overview.

For now here are some fun facts about the Vision Frame which debuted in print in the book Church Unique: How Missional Leaders Cast Vision Capture Culture and Create Movement.

1- BIRTHPLACE: The Vision Frame was born on a napkin sketch in 2001, in Clear Lake, Texas when I was playing and doodling at my desk. It is now 14 years old and sometimes wakes up with pimples.

2- CHEAP LABOR: When the Vision Frame first hit the road consulting, I was simply begging my seminary buddies to bring me in for staff retreats. I would come as long as they paid my airfare and bought lunch.

3- BILINGUAL: The Vision Frame speaks two languages— it can enter a meeting on classic planning and hangout in the missional conversation. This language roughly corresponds to leaders over 40 years of age (classic lingo) and leaders under 40 (missional lingo). In other words, the Vision Frame is proud to be multigenerational tool.

4- PERSONALITY: The Vision Frame is notoriously hard to get to know and even comes across square at first. But once you get to know it, it becomes a best friend that you will always want around.

5- NO FAVORITES: Since the Vision Frame is truly model neutral, its works for any faith tribe, ministry model or philosophy. It loves church planters, turnaround leaders, and megachurch pastors just the same. It truly has no favorites!

6- HAPPIEST DAY: Anytime a church leaders go up to a white board and shares the five irreducible questions of clarity around a box, square or anything that remotely looks like a Vision Frame.

7- SADDEST DAY: When the Vision Frame read Tim Keller’s Center Church and it was never mentioned.  It’s feelings were hurt since so many books in the missional conversation where mentioned both good and bad. After all, how can you talk about “theological vision” without a Vision Frame?

8- TRACK RECORD: Church leaders search for “Vision Frame” 400 times per month on the internet; it sells the same number of books per month after 8 years.

9- TRAVEL: The Vision Frame has spent the most of its travel time all over South America, Korea, Germany and Switzerland. The Spanish version is Iglessia Unica. The Korean version of Church Unique is literally translated, “Your Church in 10 Years.”

10- SECRETS: The Vision Frame secretly believes that when Jesus was drawing something in the sand, it was probably looked like a frame.

11- STYLE: The Vision Frame is the only organizational approach to clarity that actually uses a picture to transmit the key ideas. Patrick Lencioni, Jim Collins and Peter Drucker have similar irreducible questions but never made them visual or fashionable. Furthermore the Vision Frame has icons decorating it and a 52-page gorgeously designed visual overview dedicated to it. Get it here—requires e-mail.

12- KISSIN COUSIN: The Vision Frame has a related tool, the Horizon Storyline, which debuts on January 1st of 2016:  God Dreams: 12 Vision Templates to Find and Focus Your Church’s Future. While the Vision Frame will be a little jealous there are many shout outs to it in the book.

> Read more from Will.

Would you like to know more about the Vision Frame? Connect with an Auxano Navigator and start a conversation with our team.

Tags: Church Unique, God Dreams, Vision Frame, Will Mancini, auxano

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10 Ways Mission Statements Backfire

by: Will Mancini

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The idea of mission is simple: Do you and those who you lead know what you are ultimately supposed to be doing? While most pastors think they are clear on mission, most church attenders are not. And in some ways, how we use the default language of “making disciples” is to blame, even though these words represent a very important biblical passage.

To say it a different way, how church leaders cut and paste Matthew 28:19-20 as a crown-jewel text of the Great Commission is actually working against their accomplishment of it. Our church mission statements backfire on us!

Here are ten quirky realities about church mission statements that illuminate how they backfire. Which one is most applicable to your current situation?

Quirky Reality #1: No Process

Even though the Bible records many examples of leaders articulating the mission of God’s people, we fixate on Matthew’s version of it. Rather than going through a process to articulate the Jesus-given mission for our specific time and place, we parrot the words of one particular gospel over the others.

Quirky Reality #2: No Definition

By photocopying Matthew’s version of the church’s mission, we traffic in words like “make disciples” with little to no definition or context and in some cases very little actual experience. Because we get it from the Bible and preach with biblical intent, we don’t think we need to.

Quirky Reality #3: Anything Goes

It is easy for church attenders  to reinterpret their experience of church—whatever it may be—as a “making disciples” experience because there is little to no definition or context for these words. This creates a vicious cycle within the church of assuming we know what we mean as the church continues to make decisions, spend money and add ministries. A church can be anything it wants to anybody. It can do anything it wants to do with perfect justification underneath its undefined mission statement.

Quirky Reality #4: Missing Scorecard

Pastors validate the mission of “make disciples” with a scorecard that has nothing to do with whether or not a disciple has been made; that is with the scorecard of attendance and giving only. Concerts and circuses have great attendance and giving too.

Quirky Reality #5: Incomplete Competence

Because we can name “make disciples” as the “right answer” for the mission of the church, we think we know how to lead with mission. When it fact, we are substituting “a knowledge about” mission with the lifelong competency development of “leading from” mission.

Quirky Reality #6: False Assurance

Because of the notion of “mission as statement,” the written statement in our membership class or website creates a false sense of completion. Stating the mission one time becomes a “been there, done that” step.” Since it is stated somewhere, we think the work of leading with mission is done, when it has hardly begun.

Quirky Reality #7: Reinforced Consumerism

In the process of articulating a “make disciples” mission, 95% of churches reinforce consumerism without knowing it. This happens because most statements imply to the church attender that they, as the disciple, are the beneficiaries of services and groups provided by the fulltime pastors. The pastors and staff, they assume, do “the making.” Why does this occur? Simply put, the language of “making a disciple” is not accessible enough to the mindset of our culture. People don’t get out of bed and think to themselves, “I get to make disciples today.” They leave that to “the professionals” and to the “place they go” to attend church.

Quirky Reality #8: Misdirected Energy

The primary growth challenge of any church is having culture of mission. By focusing on a thousand things to grow our church, we miss the first and most important step to healthy multiplication and dynamic growth. All growth and renewal in a church comes from the process of re-founding the mission with the leadership core, which is hopefully a growing leadership core.

Quirky Reality #9: Little Transference

When a church is in its most entrepreneurial form, a culture of mission is “in the atmosphere” and little intention is necessary for people to “feel it.” The start and the big bang of the church itself substantiates the mission whether it is thoughtfully articulated or not. But once the church grows past 75 people, how you articulate the mission is critical to its transference.

Quirky Reality #10: Shadow Mission

In addition to your stated mission, every organization has a functional mission or “shadow mission.” Think of the functional mission as the unstated driver or notion of “success” that most naturally tempts us to drift off the Jesus-given mission of the church. For example a functional mission of many churches would be something like to “have more people attend worship services” or “to sustain enough giving to keep our current staff” or “to not make anyone unhappy.”

One Application: Your Own Words

Perhaps the best way to summarize this post is to recall one of the fundamental exercises of learning: “putting it in your own words.” Your second grade English teacher asked you to read something. And when she wanted to know if you understood what you were reading, she asked you to restate it in your own words.

Likewise, our people won’t understand the mission of Jesus until they can put in in their own words.

Would you like to learn more about developing mission statement that reflect your church’s unique mission? Connect with an Auxano Navigator and start a conversation with our team.

Tags: Make Disciples, Mission, Mission Statement, Mission Stattements, Vision, Will Mancini

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The 11-Minute Difference: 7 Checkpoints to a Great Guest Experience at Your Church

by: Will Mancini

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When a first time guest drives onto your campus, they will decide within 11 minutes whether or not they are coming back.

Yes, the decision is made before your guests experience worship and the content of the sermon- the two elements that demand most, if not all, of our time and attention in preparation.

What would it look like if you extended the same level of intention to the 11 minutes prior to walking in the sanctuary or worship center? Maybe the better question is “What would it feel like for your guests?” 

It’s hard to overstate the wow factor a church body creates by serve generously through a system of hospitality. For the last 14 years our team has observed and analyzed over 500 churches while conducting a “secret worshipper” experience.  It is a service at Auxano we call the “Guest Perspective Evaluation” and an essential part of our vision clarity consulting practice. One of my greatest thrills in ministry is tasting the variety of size, location, and spiritual heritage of these churches. But the most important observation is that any church can take small steps to make a dramatic difference in welcoming guests.

The first place to start is to imagine seven checkpoints for your guest. Think of the checkpoints as “gates” or even “hurdles” that any first time guest must navigate to get from their comfy family room to your worship service. With every gate comes a simple question: Has the church removed the inherent difficulty of navigating the gate for the first time, without “insider” knowledge of your church or church attendance in general?

More specifically I look for every opportunity to make each gate simple, easy and obvious to navigate.  Any particular difficulties created by your location or facility should be viewed as hospitality opportunities. By providing a great solution to an obvious barrier, you enhance the wow-factor of the hospitality.

THE SEVEN CHECKPOINTS

#1 Before Departure: Are directions and service times immediately accessible to guests from your church website, phone recording and yellow pages?

#2 Travel to Location: Do guests know where to turn into your church location from the street?

#3 Parking Lot: Do guests know where to park?

#4 Building Entrance: Do guests know which exterior door to enter?

#5 Children’s Ministry: Do guests know where to take their kids?

#6 Welcome Center: Do guest know where to go for more information?

#7 Worship: Do guests know which interior door to enter?

Want to have a conversation with your team around the concept of the Seven Checkpoints? Here’s a tool that will help you!

Want to learn how to create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp in Cincinnati, OH on August 7-8.

If you are interested in how vision clarity impacts every aspect of your church – especially your Guest Welcoming systems and processes – start a conversation with the team at Auxano, and see how break-thru clarity can help you realize vision.

Tags: 7 Checkpoints, Church Guest Experience, Guest Experience, Guest Experience Boot Camp, The 11 Minute Difference, Will Mancini

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Smiling is Not Enough: The Top Ten Mistakes Your Volunteers Make Welcoming Guests at Church

by: Will Mancini

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The team at Auxano enjoys playing the role of “secret worshipper” when we take a church through our visioning process called the Vision Pathway.  We call it a Guest Perspective Evaluation.

As I prepare to debrief a church again tomorrow, I want to share some general insights on welcoming ministry and hospitality for guests.

Here are the top ten mistakes I see when volunteers are helping me as a first time guest:

#1   Volunteers have not thought in advance about my next step as a guest so they don’t know how to guide the conversation with me.

#2   Volunteers  are talking with friends and don’t notice me.

#3   Volunteers are doing task work and are not available or responsive the moment I show up.

#4   Volunteers generally hesitate when I initiate with a question.

#5   Volunteers don’t know where the most pertinent information is located.

#6   Volunteers  tell me what to do with no information or tools or other people to help me.

#7   Volunteers generally look preoccupied, distracted or unsure of themselves in their non-verbals even when being friendly.

#8   Volunteers are unaware of the basic “how to” questions for checking-in children of every age.

#9   Volunteers don’t introduce me to others at the church.

#10 Volunteers gave me written information that is not important, pertinent or strategic (sending me on a bee-line to the trash can).

If you want more resources on welcoming ministry and church guest services, check out additional information on VisionRoom.com and follow Bob Adams who works as Auxano’s Vision Room Curator and Guest Services maven. Here is a list of resources on his blog and a recent post on Where Does Your Guest Experience Start?

My team and I want to connect with you. Fill out this short form and one of our Navigators will contact you.

> Read more from Will.

Want to learn how to create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp in Cincinnati, OH on August 7-8.

Tags: Assimilation, Bob Adams, Guest Experience, Guest Service, Will Mancini

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