Three Bottom-Line “Musts” for Your Church’s Guest Services Ministry

by: Mark Waltz

I’ve been asked lately about some bottom-line “musts” to establish and/or take guest services excellence to the next level. This isn’t an exhaustive list (that’s why I wrote a few books on the topic), but these core essentials will provide a foundation to make your serve to guests excellent and personable.

  • Leadership: 
    • Are the right leaders in place?
    • Do they carry the DNA, mission, vision and values of the church?
    • Do they hold the experience of the guest as a top priority over personal convenience?
    • Are they gifted leaders – not merely doers (although they may “do” fantastic work)?
    • Do these leaders have chemistry, trust and love for each other?
    • Do they model the level of personable service you want every team member to practice?
  • Values:
    • Are values defined and communicated (whatever those are… Team, Engagement, Next Steps, People Matter, etc)?
    • Are teams using those values as lenses to serve guests? That is, are they operating from a motivation of values rather than mere technical training or a task list?
  • Systems:
    • Are systems defined and functioning so guests are served well?
    • Are systems facilitated and owned by team members who utilize those systems to serve people?
    • Do systems help team members understand their schedule, expectations, and feedback loop?

Of course if you’re providing guest services in the local church, it’s assumed, but should be stated – the love of God in Jesus motivates everything you do. It is the number one driving value. Helping people experience the grace of God is the point – or there is none.

Read more from Mark here.

 

 

Want to learn how to create an EXCEPTIONAL Guest Experience at your church? Check out Auxano’s Guest Experience Boot Camp, coming to Orlando, FL on April 3-4.

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ABOUT THE AUTHOR

Mark Waltz

Mark has spent the past 25 years serving and leading people. While many of those years were focused within the local church, he brings marketplace experience from retail management, as well as career development and training. Regardless of his work or ministry context, he is about investing in people, because he believes people really matter. Think of him as a "people advocate." A sought after consultant and trainer, Mark has helped local churches of all sizes improve their guest services experience. Today Mark serves as executive pastor at Granger Community Church where for the past fourteen years he has been a unifying force, overseeing adult relational connections, including groups, guest services and volunteer strategies. As Granger’s chief guest services practitioner he still inspires teams of volunteers who make Granger Community Church a relaxed, rejuvenating and relevant experience for members and guests. Mark also oversees Granger’s multisite campuses.

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