Once you're clear on vision, it impacts every other initiative and area of ministry.
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Read a note from Will Mancini welcoming you to the Vision Room and pointing some key features designed just for you.
Phone calls can be an important connection point with church guests.
Is everyone in your organization in alignment with the Guest experience vision?
Lessons in Guest Experience from the drive-through.
When it comes to churches, more often than not we accommodate visitors rather than truly expect Guests.
What churches can do so that guests can have the best experience possible.
Important ways to ensure that your organization is putting the Guest at the center of all it does.
What if we asked the question, “Who am specifically serving today? Right now? In this moment?”
If guests are unable to intuitively navigate your facility, it indicates you’ve got a huge design problem on your hands.
Creating a strong, compelling culture of hospitality requires intentionality and vision.
What if the best next move for you was simply sitting down with your employee(s) and inviting feedback?
Guest engagement starts with team engagement.
Email is one of the easiest ways to initiate a connection with first-time guests to your church.
One of the attributes of someone who delivers outstanding customer service is the ability to anticipate a customer’s needs.
Training leaders to be Guest-focused has to be an inside-out proposition.
How can you take advantage of the next few weeks in order to be prepared for the influx of guests coming this fall?
10 essentials to ensure a successful Guest experience transformation.
The typical first-time unchurched guest wants anything BUT recognition.
Are you ready to welcome First Time Guests this fall?
Leaders must remember that the first priority of a leader is to lead yourself.