Organizations Lose $1.3 Trillion by Not Engaging in Social Media

by: Thom Rainer

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I was shocked. Two presidents of organizations began using Twitter in the past two months. These are presidents I know well, leaders who for years saw no value in Twitter or other social media. As one told me, he had moved over to the dark side.

These leaders are not alone. Only 20 of the CEOs of Fortune 500 companies engage in Twitter. But my guess is that many of them will be moving to “the dark side” as well. The evidence is building rapidly. Your organization is at a distinct disadvantage if it does not embrace social media with enthusiasm.

A new study by the highly regarded McKinsey and Company should move even some of the deepest skeptics. Their research found that, while 72 percent of organizations use some form of social media, very few embrace it strategically. As a consequence, the productivity lost in these companies could be as high as $1.3 trillion. That’s a lot of zeros. In fact, if those dollars were the gross domestic product (GDP) of a country, its economy would be the 14^thlargest in the world.

The McKinsey study notes that organizations lose both interaction within the company and connection outside the company if they do not engage social media with enthusiasm. Collaboration opportunities are lost and intimate customer connections are forfeited.

While I’m sure the organization I lead could improve greatly, we strategically embraced social media several years ago. Allow me to share four principles I have learned to this point.

1. Embracing social media begins at the top. While social media is a great equalizer, an organization will not embrace it corporately unless the leader of the organization gives his or her tacit permission. My enthusiastic involvement in social media sent a clear message that it was important for the entire organization.

2. An open attitude for the organization is worth the risk. When a large number of employees are active in social media speaking on behalf of the organization, the risks are obvious. We still encourage blogs, tweets, Facebook posts, and other social media interaction. The rewards are greater than the risks.

3. Guidelines are good, but they must not be too restrictive. We do have social medial guidelines, but we understand that too many rules go counter to the openness of social media. We feel that our balance is pretty good. We have many employees engaged in social media; and we have spoken to unwise engagement only four or five times in the past five years.

4. We often make heroes of those who engage in social media well. On many occasions, an employee has engaged in social media in such a way that we think it’s worth telling the story about what he or she did. Those stories eventually become part of the organization’s culture and, consequently, encourage others to do so as well.

Leaders and organizations will ignore social media to their own peril. Ryan Holmes, author of the article about McKinsey’s research, notes: “It seems noteworthy that the report’s conclusions have been echoed of late from the most authoritative of places: Wall Street. In the last year, the world’s largest enterprise software companies–Google, Microsoft, Salesforce, Adobe, and even Ellison’s own Oracle–have spent upward of $2.5 billion snatching up social media tools to add to their enterprise suites. Even Twitter-phobic CEOs may have a hard time ignoring that business case.”

Large corporations, small businesses, nonprofits, churches, and a plethora of other organizations are increasingly realizing the critical need for social media. Ultimately, it gets those in the organization closer to each other, as well as connecting to those whom the organization wants to reach.

The case for organizations embracing social media has been anecdotally powerful for years. But now McKinsey presents overwhelming objective data that cannot be ignored. I can only presume that many will still ignore this clear and powerful evidence. And their organizations will likely suffer as a result.

Read more from Thom here.

Tags: Attention, Awareness, Communication, Social Media, Thom Rainer

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The 5 C’s of Social Media Dominance – Part 1

by: Jon Acuff

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Lately I’ve been spending a lot of time helping leaders navigate the waters of social media.

I don’t consider myself an expert, especially since I haven’t put in the 10,000 hours of expertise yet that folks like Malcolm Gladwell talk about. I still end sentences with prepositions for instance.

But I have been swimming for a few years, and I’ve learned a few things. Lots of them by failing, some of them by floating into the right wave at the right time, a few of them on purpose.

So this week, as I work on creating the most intensive guide to social media I’ve ever built for the upcoming Quitter Conference, I thought I would share the 50,000 foot view.

There are only 5 words you have to understand in order to dominate social media. Here’s the first one, with the next four coming in the days to follow:

1. Content

If you had a nickel for every time someone told you that “content is king” you could have been the one who purchased Instagram.

This word has been bandied about so often on the Internet that it’s become a cliché, which is a shame, because content still runs social media like Jay-Z runs New York.

So what is content? Let’s demystify it.

Imagine you owned a store. You were having a grand opening. You spent hours and hours promoting your big day. You spent thousands of dollars inviting people to the ribbon cutting, doing everything you could to drive traffic to your location.

The day arrived, the parking lot was slammed full of people and it was a wild success …and then you opened the doors. And all the shelves were empty. In the excitement of promoting your store, you forgot to stock it. You’ve got an immaculate layout. The store isn’t just a store, it’s an “experience.” The design is unbelievable … but it doesn’t matter. People were expecting products. And as soon as they took a look behind the curtain, so to speak, and realized the store was empty, they left and never came back.

Content = Products.

That’s not just true for businesses, but that’s true for bloggers too. Even if you never want to sell a single thing via social media, if you want to build a community, you have to have a foundation to build it on. And that foundation is the content.

If you start with the promotion, the building will be well known and well ignored.

If you start with the design, the building will be beautiful and empty.

If you start with the community, the building will be temporarily crowded but eventually abandoned.

Content is king.

Content is currency.

Content is critical.

In the old school, “Who? What? When? Where? Why?” model of journalism, content is the “What?”

What blogs will you write?

What videos will you share?

What will you create?

Or, in the Facebook/YouTube model, what content will you enable other people to create on your platform? CNN didn’t start the “iReport” feature, which allows people at home to submit their own news, because they like lowercase letters. They started it because it turns the entire country into content machines. And content matters most. The times I’ve forgotten this have been the times I’ve made my biggest mistakes with social media.

Next, we’ll talk about the second word, “Context.” But the other words won’t matter a whole lot if we don’t get this one right first.

Read Part 2 of this series here.

Tags: Awareness, Content, Jon Acuff, Social Media

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7 Reasons Storytelling is Important for Branded Content

by: Jon Thomas

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Gutenberg invented the printing press around 1440.
The first radio transmissions were in the early 1900s.
The television became commercially available less than a century ago.
The Internet is not even old enough to have a drink (legally; at least not in the United States).
Facebook and Twitter are just out of diapers, and the next big marketing tool is still in the womb or possibly just a twinkle in its creator’s eye.

When most people think about marketing, these are the tools they think of: print, radio, TV and the web. None of these, however, are ingrained in us as much as storytelling. We’ve been telling stories for thousands of years, but we don’t have to go back that far to understand storytelling’s powerful effect on our hearts and minds. Go back only as far as your childhood, when you begged your parents to read your favorite story—the one you already knew by heart—just one more time. Why did you do that? Why was it so important to hear that story?

Stories and the art of storytelling play a major role in content marketing today. Not all brands realize the importance of unearthing their core story and learning to tell stories in ways that endear new fans and motivate advocates. In case you need even more reason to learn to weave an effective narrative throughout your marketing efforts, here are seven reasons storytelling is important for branded content.

If you’re reading in RSS and can’t see the images, please click through to reveal the reasons. We’ve also turned this post into a SlideShare presentation!

Experiences leave lasting impressions. They go far deeper than facts, figures or features. And by creating a story-based experience, you cause your audiences to walk away with an impression of your brand that doesn’t rest on the precarious edges of their minds but sits deep in their hearts.

Chances are that if you have an innovative or unique offering, it’s not going to be innovative and/or unique very long. Any amount of success will generate copycats. But what they can’t copy is who you are. What’s your origin story? Where did your brand come from, and how has that shaped your product or service? When your facts, figures and features are in line, your story can set you apart from the competition.

If it weren’t for stories, your brand wouldn’t mean much to your audience. It’s those stories that create a real connection. Facebook now dedicates an entire site to stories. Fans can post stories about their individual and collective experiences. (Facebook even flew a number of these storytellers to its headquarters to surprise a room full of Facebook employees, creating a rock-solid connection between the work they were doing and the difference they’re making in the lives of their users.) Tumblr and Twitter have done something similar with Storyboard and @twitterstories, respectively.

There’s nothing more mind numbing than hearing or reading a bunch of facts and figures. And anyone can recite numbers to an audience. A true marketer will weave a story around the information to createmeaning for the audience.

“Having the data is not enough. I have to show it in ways people both enjoy and understand,” Hans Rosling said. Rosling is well known for the ways he has spun compelling stories around massive data sets. What would otherwise be mundane statistics becomes a gripping narrative with valleys and peaks that keeps interest piqued throughout. Strong visual elements and impassioned narrative elevate his presentations.

Stories are uniquely able to move people’s hearts, minds, feet and wallets in the storyteller’s intended direction. Nobody was better at this than Steve Jobs, who turned sales presentations into coveted experiences. His masterful storytelling motivated fans to rave about the products, creating valuable earned media. The photo above is the line to get into one of his keynote addresses.

When was the last time a friend of yours called you up to tell you the great features of this new product they were interested in? Or how they scored a coupon? Probably not recently. But we share stories every day. This has only been amplified by social media, through which we are able to share with the click of a button. When a story resonates—moves people emotionally—they retell it many times over, ultimately amplifying the message.

When we know we’re being marketed to, we close our ears. We don’t have 30 seconds to be interrupted. But when we’re told a story, miraculously, we have 30 minutes to listen. Our arms unfold and we lean forward, excited to hear what comes next.

With only 23 percent of consumers trusting ads on TV and 20 percent trusting ads in magazines or on the radio, it’s more important than ever for brands to integrate their marketing into their story. Otherwise, what are you marketing?

Do you have any other reasons to add? 

Tags: Brand, Jon Thomas, Social Media, Stories

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One Way Your Church is Missing It with Twitter

by: Justin Lathrop

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A few weeks ago I had the opportunity to sit down with Social Media Church for a conversation about—you guessed it—social media. I had a great time talking about how I like to use social media as a connector and strategist. I also shared about a recent social media faux pas I made.

After the show, I thought I’d share the one way a lot of churches are missing it with Twitter. And it’s this…

Twitter is just as much of a listening tool as it is a sharing tool. It’s a two way street. If your church isn’t using twitter to engage with your members or people in you’re community, you’re missing out on the fundamental benefit of the social media network.

Here are a few practical steps you can take to use Twitter engage your community instead of simply sharing last week’s sermon or next week’s series:

• Create a Twitter list of everyone you know in your church, responding to them when it’s appropriate.
• Engage with influential Twitter handles in your community. (e.g. – Chamber of Commerce, Events Around Town, Government Entities)
• Set up proximity searches for terms like “prayer” or “church” within a 20-mile radius of your church. Monitor those searches and reach out if an opportunity presents itself.

You can listen to my entire conversation with Social Media Church here.

How has your church used Twitter or another social media channel to engage with your community?

Read more from Justin here.

Tags: Awareness, Justin Lathrop, Social Media

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The 5 C’s of Social Media Dominance – Part 4

by: Jon Acuff

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In previous posts, we talked about the first three C’s of social media dominance: content, context, and clarity. Today let’s talk about:

4. Consistency

Two years ago, the readers of my blog Stuff Christians Like raised $60,000 to build two kindergartens in Vietnam. It was an incredible experience, and it firmly cemented in my mind the power of what a generous community can do online.

The Atlanta Journal Constitution wrote an article about the first kindergarten, and the headline was, “Blogger raises $30,000 in 18 hours.” Technically, that headline was true, but the headline should have actually read, “Blogger raises $30,000 in 18 months.”

That’s how long it really took to raise the money. For 18 months, I consistently wrote Stuff Christians Like. I poured in a million words of the best ideas I could think of into the conversation with readers. Day after day, post after post, with consistency, I jumped into the discussion happening on Stuff Christians Like.

And I had written a different blog for a year before I started SCL. I didn’t show up one day out of the blue and say, “Hi, my name is Jon. You’ve never heard of me. Give me money for a kindergarten,” but sometimes we think that’s how social media works. We watch certain ideas go viral and think our business, cause, blog should go viral too. We want social media to be a silver bullet. Here’s the truth:

Social media isn’t a silver bullet. It’s a million free bullets.

If you use them with consistency and clarity, you can change the world.

If you try something for a month, though, and give up, you won’t change the world. If you write a blog for 90 days and quit, you won’t change the world. If you fool around with Twitter for a week and then stop, you won’t change the world.

It takes time.

It takes grind.

And it takes a commitment to consistency.

In the old school, “Who? What? When? Where? Why?” model of journalism, content is the “What?” context is the “Where?” clarity is the “How?” and consistency is the “When?”

When will you share your message?
When will you reach out to people?
When will you keep writing, blogging, and tweeting even when the results you’re looking for aren’t there?

In the final part of this post, we’ll talk about the fifth word, “Community.”

Read Part 3 here; read Part 5 here.

Tags: Awareness, Consistency, Jon Acuff, Social Media

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The 5 C’s of Social Media Dominance – Part 5

by: Jon Acuff

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In this series of posts, we’ve been talking about the 5 C’s of social media. We covered “Content, Context, Clarity and Consistency.” Today it’s time to talk about the final C:

5. Community.

In order to build a community, you have to decide which type of approach to social media you are going to take. And there are basically only three approaches:

1. Passion Approach

2. Ideas Approach

3. Personal Approach

In the passion approach, you write about everything related to one particular passion. You love knitting. You are crazy about knitting. And it’s your greatest desire to write about all things knitting. My blog Stuff Christians Like is an example of the passion approach. I write about Christian satire on that blog, and that’s it. In order to write about chasing a dream and hustling, I had to start a new blog instead of trying to cram those ideas into SCL.

In the ideas approach, you write about your ideas on a broad range of subjects. You are saying, “This item just passed through my filter of thinking. Here’s what I think about it.” Seth Godin’s blog is a great example of an ideas approach. He writes about publishing and marketing and dreams and business and a huge range of subjects, instead of just one singular passion.

In the personal approach, you write about every part of your life. This is like a reality show, where instead of cameras, you use social media to share. My friend Carlos Whittaker’s blog Ragamuffinsoul.com is a brilliant example of the personal approach. When he and his family decided to adopt, they didn’t just write about the idea of adoption. They took the whole world on the adventure with them to South Korea. And, in the process, they inspired other people to adopt.

There are some blogs and social media platforms that blur these approaches. But, for the most part, people pick one path and stick with it. The business blogger you love is not going to write about problems he’s having in his marriage. Carlos is not going to write worship leader posts for a solid year at the exclusion of everything else. And the reason is simple: communities want to know who you are.

If you read a blog about knitting for a year, and then all of the sudden the blogger said, “Today’s post is about how I’m having a hard time feeling loved by my husband,” that’d be a weird experience. We’d spent a year building a relationship around a passion approach, and now there’s suddenly a hard left turn into personal. If the Pioneer Woman deleted all her topics except one and said, “From now on I’m just focusing on writing about an obscure form of cattle breeding,” there’d be a disconnect. You spent years getting to know that amazing blog as an ideas approach, and the sudden transformation into a passion blog would be disappointing.

That doesn’t mean that you can’t evolve over time, but if you’re not deliberate about what your blog or social media platform is all about, your community will never know either.

And if they don’t know who you are, they’ll never know why they should be part of your community.

Read the previous posts from this series here: Part 1; Part 2; Part 3; Part 4.

Read more from Jon here.

Tags: Awareness, Community, Jon Acuff, Social Media

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Social Media is the Glue of Innovation

by: Braden Kelley

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‘What is the role of social media in innovation? (Either inside or outside the organization)’

Social media serves an incredibly important role in innovation. Social media functions as the glue to stick together incomplete knowledge, incomplete ideas, incomplete teams, and incomplete skillsets. Social media is not some mysterious magic box. Ultimately it is a tool that serves to connect people and information.

I’m reminded of a set of lyrics from U2′s “The Fly”:

“Every artist is a cannibal, every poet is a thief
All kill their inspiration and sing about their grief”

Social media can help ideas grow and thrive that would otherwise wither and die under the boot of the perfectionist in all of us.

Do you remember the saying “it takes a village to raise a child”? Well, it takes a village to create an innovation from an idea as well, and social media helps to aggregate and mobilize the people and knowledge necessary to do just that.

Read the rest of the story from Braden here.

Tags: Braden Kelly, Brand, Social Media

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The 5 C’s of Social Media Dominance – Part 3

by: Jon Acuff

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In previous posts from this series, we talked about the first two C’s for Social Media Dominance, Content and Context. Today let’s talk about:

3. Clarity

A few months ago, I had dinner with a friend of mine. He’s a social media consultant. He gets paid thousands and thousands of dollars to help companies with their social media strategies. During the middle of the meal, he leaned forward and confessed something quietly, “I know I’m supposed to be using Google +, but I just don’t know what I’m supposed to be doing.”

And as silly as that might sound, I feel the same way.

I’m pretty sure it’s awesome. I mean it’s Google, after all! Who doesn’t love Google? But whenever I check in or log in or whatever verb you use when interacting with +, I don’t really know what I’m supposed to do.

I’m positive there must be some stream of conversation going on somewhere within the platform. There must be some reason it’s awesome, but I can’t find it. So, after a few minutes of poking around I return to the platforms I do know how to use, Twitter and Facebook.

And it turns out, so do a lot of other people. The Wall Street Journal reported that, “Visitors using personal computers spent an average of about three minutes a month on Google+ between September and January, versus six to seven hours on Facebook each month over the same period, according to comScore, which didn’t have data on mobile usage.”

Will Google + bounce back? Maybe. That team is brilliant, but they won’t until they fix one thing: clarity.

Clarity is the way you carve out some space in the cluttered social media world. It’s how you tell readers and followers and fans and customers, “This is what I’m all about.” It’s your idea stripped down to its bare essentials, so that the most distracted generation in the history of mankind can instantly understand where you fit in the social media landscape.

This one takes time. No blog ends up a year later being exactly the way you planned it. No social media campaign does exactly what you expected it would. The only way you develop your voice is by using your voice. And often you have to use that voice for 6 months to a year until you’ve got clarity.

My blog is an example of that. I know exactly what Stuff Christians Like is. I have a sense of clarity about that. I have very clear rules for guest posts because I know the voice of the site. I’ve been writing it for 4 years. Monday, Tuesday, and Thursday are satire. Wednesday is Serious Wednesday. Friday is a guest post.

This blog? JonAcuff.com? I’m not there yet. Sometimes I write about parenting. Sometimes I write about writing. Sometimes I write about chasing your dream. Sometimes I write about social media. Can all those topics play together? Sure, but I haven’t figured out how yet. I don’t have great clarity.

To use the store metaphor, clarity is why Apple doesn’t sell 100 different laptops and desktops. When Steve Jobs returned in the 1990s, he started editing their product line. He winnowed it down to just the bare essentials. They make 4 primary products: iPod, iPad, iPhone and Mac.

They have tremendous clarity about who they are and how they do things.

They communicate everything they do with clarity.

If you want to dominate social media, you need to do that too. If you redesign your blog every month, I’ll never learn how to engage with it. If you make your social media activity so complicated I need a manual to figure out how to engage with you, I won’t.

That was the brilliance of Instagram, as a friend pointed out to me. He said, “Do you know why Instagram was able to enter an incredibly crowded social media landscape, photo apps, and dominate? They said ‘no.’ They resisted the urge to add features and features and features. They fought to keep their core competency and did a very small number of things brilliantly.”

He’s right. I tweeted about 50 photos in three years because the process was clunky. Then Instagram came on the scene with off the charts clarity. In less than a year, I’ve posted over 500 photos to Instagram. That’s the power of clarity.

In the old school, “Who? What? When? Where? Why?” model of journalism, content is the “What?” context is the “Where?” and clarity is the “How?”

How will you share your message?

How will people engage with you online?

How will your content be simply and powerfully presented?

On the next post of this series, we’ll talk about the fourth word, “Consistency.”

Question:
On a scale of 1-10, with 1 being “people have no idea what I’m trying to say online” and 10 being, “people know exactly what I’m all about,” how do you rank on clarity?

Read Part 2 of this series here; read Part 4 here.

Read more about Jon here.

Tags: Awareness, Clarity, Jon Acuff, Social Media

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