More about Execution

  • Learning How to Improvise When Your Plans Change

    Below is a new weekly series posting content from one of the most innovative content sources in the church world: SUMS Remix Book Summaries for church leaders. SUMS Remix takes a practical problem in the church and looks at it with three solutions; and each solution is taken from a different book.

  • In the Numbers: Embracing Stats as a Vital Ministry Tool

    I love statistics! I know what you’re thinking. .

  • 8 Mistakes New Pastors Make

    I met one of the most stupid rookie pastors I’ve ever known. The year was 1984.

  • Is Your Church Making the Same Mistake Over and Over Again?

    It’s one thing to make mistakes in leadership. It’s another to make the same mistakes over and over again.

  • Bigger and Better: Scaling the Organization Without Losing the Excellence

    The team I lead recently read Scaling Up Excellence together. Every year I assign books to individual team members and also to the team collectively.

  • 8 Mistakes New Pastors Make

    I met one of the most stupid rookie pastors I’ve ever known. The year was 1984.

  • 7 Ways to Help Your Church Guests Feel Welcome Without Selling Out

    We will do anything short of sin to reach people who don’t know Christ.  To reach people no one is reaching, we’ll have to do things no one is doing.

  • Two Big Problems with Copying Your “Competition”

    Are you copying your competition? In the book, “Create Distinction,” I examine the aspect of “copycat competition” extensively — however, here’s just a thought for today: If your approach — organizationally or individually — is based on imitating the competition, then you’ve got two big problems: If you successfully imitate them, the best you can hope for is second place in the market. You will be bound by their success and level of innovation, because you aren’t focusing on creating your own.

  • Does Your Church Accommodate Visitors or Expect Guests?

    Beginning today is a new weekly series posting content from one of the most innovative content sources in the church world: SUMS Remix Book Summaries for church leaders.  SUMS Remix takes a practical problem in the church and looks at it with three solutions; and each solution is taken from a different book.

  • The Basic Checklist to Meet Today’s Guest Expectations

    - a note from the Vision Room Curator: During August we are focusing on Guest Experience in churches, but some of the most powerful learning for churches can occur by reading about customer service - all you have to do is substitute the word "Guest" every time you see "customer. " The following content was graciously supplied by Annette Franz, a customer experience expert.

  • 9 Secrets to a Great Guest Experience

    It’s time for the second session of the summer term of the 2016 GsD program, and just as in previous summer terms, we are conducting a reading survey course. Over the next few weeks, I will be listing a broad overview of some of the best literature in the field of customer service – and you will quickly see how it connects to Guest Experiences! It’s only an introduction to whet your appetite – the application to the world of Guest Experiences for churches will come in the second summer term! 2016 GsD Summer Term 1 Survey of Customer Experience Literature 201 Text: Sprinkles: Creating Awesome Experiences Through Innovative Service Author: Chip Bell Synopsis: Chip Bell has written a delicious book that will make your mouth water! As you might guess from the title, Bell uses language and examples from the culinary world to focus on providing “that surprise that takes service from great to awesome.

  • The Big Little Deals in Welcoming Guests

    To design most effectively for our guests, we learned that we had to observe them up close, waiting in lines with them, going on rides with them, eating with them. Going out into the park taught us how guests were being treated and how they responded to sensory information, what worked and what didn’t what their needs were and how we could meet them in entertaining ways.

  • 6 Questions We Need to Think About When We’re Thinking About the Weekend

    It’s pretty easy for us to think about what we think about when we think about the weekend experience at our churches (feel free to re-read that sentence. I won’t be offended.

  • People People are the Best Welcome People

    This isn't rocket science. It's not brain surgery.

  • 6 Strategies of a Guest-Focused Culture

    - a note from the Vision Room Curator: During August we are focusing on Guest Experience in churches, but some of the most powerful learning for churches can occur by reading about customer service - all you have to do is substitute the word "Guest" every time you see "customer. " The following content was graciously supplied by Shep Hyken, a customer service and experience expert.

  • 4 Lessons Your Hospitality Teams Can Learn from a Hotel Concierge

    A remarkable hotel concierge has an insatiable appetite to serve guests with professionalism and to deliver personalization through what can often be perceived as monotonous tasks. Have you experienced the attentiveness and gracious care from a hotel concierge? They have an intuitive nature to know what you need and how to make things happen while balancing ten other things at the same time.

  • 7 Ways to Make Sure Your Guests Have the Best Experience Possible

    Would you like every guest who attends your church to become an active and fruitful member? I know. Dumb question.

  • Making Engagement Contagious

    Are you happy to have “satisfied” Guests? The better question should be, “Are your Guests ‘engaged'”? Guest engagement may be a goal of your hospitality ministry, but there’s another type of engagement you must first address: team engagement. On a recent Guest Experience field trip to Walt Disney World, I spent 3 days observing Cast Members, talking with them, and photo-documenting their interactions with Guests.

  • 5 Characteristics of a Guest-Focused Culture

    - a note from the Vision Room Curator: During August we are focusing on Guest Experience in churches, but some of the most powerful learning for churches can occur by reading about customer service - all you have to do is substitute the word "Guest" every time you see "customer. " The following content was graciously supplied by Annette Franz, a customer experience expert.

  • The Power Behind Unexpected Moments of Beauty

    My son and his fiancé elected to get married in a large antique church in mid-town Atlanta. Their choice of church was driven in part by the magnificent stained glass windows in the sanctuary.

  • 3 Questions to Improve Your First Impressions

    Your first time guests often decide if they will return within the first ten minutes.  Some are more forgiving and will give you a second chance, but most won’t.

  • Your First Chance at a Great First Impression

    While onsite with a church near Orlando this week during a Guest Experience consultation, I emphasized the importance of a Parking Team in the church parking lot. After completing the consultation, I stopped by Walt Disney World for a field trip to observe the real pros at parking: the Cast Members who work on the parking teams at Walt Disney World.

  • Every Weekend Matters: 6 Strategies for Holiday Hospitality

    We’re barely ankle deep into the summer season around these parts. The mountains and beaches are calling, and people are responding.

  • Growing an Irresistible Welcome

    Have you been to Disney World? Did you leave with a "can't wait to come back" attitude? You're not alone. In 2015, more than 20 million attended the Magic Kingdom theme park alone (there are three others).

  • The Most Important Decision to Lead By: Ministry Means or Ministry Ends

    If you aren’t clear on your ministry ends you will always measure your ministry means. Think about it.

  • 3 Signs Your Team is Getting Along But Not Going Anywhere

    Healthy teams are both aligned and attuned.  Alignment refers to the commitment to the mission and identity of the organization.

  • Ministry Leaders: Do You Recruit People for the Task or Reproduce Leaders for the Mission?

    As leaders, we are in the business of replacing ourselves. It would be easy to make the case that if you are not preparing someone else to take your place and/or outpace your abilities, then you are not truly leading people.

  • 10 Ways to Reach More People Without Investing a Dime

    So you want your church to accomplish its mission and reach people. But so often in church leadership, it’s easy to believe growth can’t really happen unless you spend money on some new initiatives.

  • 8 Steps Toward a Successful Church Revitalization

    There is one type of church revitalization that is more successful than all others. The church closes its doors for a season, and then re-opens, usually with a new name and new leadership.

  • Four Errors of Church Strategy

    A church benefits from both spiritual and strategic leadership. The latter must not overpower the former, as spiritual leadership must trump strategic leadership—but both serve a church well.

  • How Cultural Relevance Demands Church Response

    Ministry in the local church has changed. My reference isn’t to 150-200 years ago, church has changed dramatically in the last 25 years.

  • The Importance of Movement in Your Ministry

    Movement is the sequential steps in the process that cause people to move to greater areas of commitment. Movement is about flow.

  • Speaking the Truth in Love to the Culture

    The Bible says, in John 7:13, “No one had the courage to speak favorably about Jesus in public” (NLT). Even some of history’s greatest spokespeople for the gospel have struggled in their resolve to proclaim the truth boldly.

  • 10 Solutions to Consider When Your Church Isn’t Growing

    It's one of the most pressing questions pastors and church leaders ask themselves: "Why aren't we growing?" To be sure, not every mission's soil will yield the same fruit. We're not talking about overall size, but rather the idea that biblically, we can assume that God wants every church that honors His name and proclaims His message in Christ to grow and that He is willing to empower it to that end.

  • How Cultural Understanding Drives Church Effectiveness

    In each era and each cultural environment, the church defines its missiological quest in culture. Now, that does not mean that everything is on the table.

  • Distill It Down to the Smallest Pattern

    My friend is excellent at taking the complex and making it simple.  I love having her on the team because she really makes it possible to replicate.

  • Church Attendance is Not a Chore. It’s a Gift.

    A sparse sanctuary can discourage a pastor. Surveys show that, in the past twenty years, the definition of a “faithfully attending church member” has fallen from three times a week to three times a month, resulting in sparser attendance in many evangelical churches, even if membership has climbed or plateaued.

  • Health Doesn’t Just Happen: 2 Ways to Avoid Drift

    Organizations and churches drift away from their identity and mission. Without constant care and godly leadership, drift pulls a church from her core message and mission.

  • The Sermon Starts in the Parking Lot

    My story is many years old, but its impact still lives with me today. On a Sunday morning, I was walking outside the worship center and greeting people as they came into the church where I was serving as pastor.

  • 5 Calculated Risks to Build a Healthy Structure

    Let’s face it. The way we manage churches usually makes absolutely no sense whatsoever to the outside world.

  • 6 Ways Your Team’s Commitment to Discipleship Impacts Programming

    Discipleship is the process of becoming more and more like Jesus. As we behold the glory of Christ, He transforms us into His image with ever-increasing glory.

  • 5 Reasons Why Disciples Need Ministry Tools More Than Sermons

    The discipleship results of your ministry are not defined by content of your preaching alone.  One significant factor that impacts disciple-making is tool-making.

  • 6 Ways to Close the Backdoor Through Follow-Up

    The church of 150 in attendance averaged two first-time guests a week, or 100 a year. How many joined the church? Only three.

  • How Your Church’s Outward Focus Can Solve Inner Problems

    Church revitalization is a very real and important topic to many today because statistics indicate that the majority of churches are plateaued or declining. So, since the majority of churches are not growing, if you’re a church leader, pastor, or Christian leader reading this you’re probably in a church that needs revitalization.

  • To Reach Your Community, You Must Fall in Love with Your Community

    "Give me Scotland or I die!" That's what John Knox said of Scotland. I would say: To fall in love with your community, you have to die--to yourself, to the mission and to your own preferences.

  • The Idea of Evangelism Makes Me Uncomfortable

    I often meet Christians who are uncomfortable with the idea of evangelism. Whenever I dig down to the root of the discomfort, I encounter issues related to the nature of truth, what it means to follow Jesus, and the role of worship.

  • 20 Questions to Help You Unpack the Genius of Teams

    More than ever, organizational success now comes down to teams. Of course, teams have always been vitally important.

  • 6 Issues Hindering the Great Commission Outreach of Your Church

    The conversation was both predictable and profound. It was predictable because I have been asked a similar question many times.

  • 2 Choices the Pastor MUST Make to Ensure Emotional Survival

    I was having coffee with a fellow pastor who needed more than caffeine to pick himself up. Summer attendance was down.

  • Scheduling: An Active Way to Pursue Obedience to Jesus

    I have grown to love my personal calendar. I know different people treat their time in different ways; I’ve found that I thrive most in a structured environment.

  • The Only Problem with Incremental Change is that it Brings Incremental Results

    So you want to bring about change but you’re afraid of the pushback that you know the change will create? Totally understand that. So you’re tempted to do what many leaders have done.

  • Don’t Stop Until Your “Decisions” Lead to Discipleship

    One of the most exciting moments within the life of a church is when someone comes to know Jesus Christ as Savior. We celebrate having new believers in our churches, but are we leading them to become lifelong disciples of Jesus? Are we helping them continue through the transformation process or are we leaving them in convert mode? Conversion is not the end.

  • 6 Tips to Closing the Values Gap

    I say a lot of things I don’t actually do. I don’t intend to lie, or even drop the ball.

  • 9 Reminders for Utilizing the Internet as a Mission Field

    As in any practice, there are extremes. Some pastors and staff steadfastly refuse to get involved in technology, social media, or blogs.

  • Have You Considered Going Mobile with Your Strategy?

    Each day, 3,300 women wake up in America believing abortion is the only realistic solution to an unplanned pregnancy. In this tragic decision, not only does a human life cease to exist, but a woman’s life is changed forever.

  • The 11-Minute Difference: 7 Checkpoints to a Great Guest Experience at Your Church

    When a first time guest drives onto your campus, they will decide within 11 minutes whether or not they are coming back. Yes, the decision is made before your guests experience worship and the content of the sermon- the two elements that demand most, if not all, of our time and attention in preparation.

  • 8 Tools to Help Get Everyone on the Same Guest Experience Page

    - a note from the Vision Room Curator: During August we are focusing on Guest Experience in churches, but some of the most powerful learning for churches can occur by reading about customer service - all you have to do is substitute the word "Guest" every time you see "customer. " The following content was graciously supplied by Annette Franz, a customer experience expert.

  • What Would It Take to Elevate the Dignity of Each Guest in Your Church?

    The guest that enters our church should feel welcomed, comfortable, and honored. I am obsessed with exploring the answer to one question: What would it take to elevate the dignity of each guest in our church?  I attended a Guest Services Conference this week, and also had the opportunity to speak during a session to the group of influencers.

  • Use These 3 Ps to Deliver Guest Experience Magic

    Guest Experience Magic may be defined as: An unexpected experience with a touch of style, grace, and imagination the Guest remembers with fondness and a smile. Creating an unexpected, unpredictable, and valuable experience that is both memorable and reproducible.

  • Make Your Guest’s Experience Purposeful

    - a note from the Vision Room Curator: During August we are focusing on Guest Experience in churches, but some of the most powerful learning for churches can occur by reading about customer service - all you have to do is substitute the word "Guest" every time you see "customer. " The following content was graciously supplied by Shep Hyken, a customer service and experience expert.

  • 10 Commandments to Help Deliver a Guest-Friendly Culture

    I travel a lot and spend a lot of time in different churches. I have had a church consulting firm that did “guest” visits as part of our services.

  • Seven Checkpoints: The Critical First Eleven Minutes at Your Church

    If you ever check out multiple churches in a short period of time, you will likely be surprised by the differences in hospitality expressed to first-time guests. In some churches a guest knows exactly where to park, is graciously welcomed, escorted to the children’s area to drop off kids, and introduced to several helpful people.

  • Set HIGH Expectations for Your Guests This Weekend

    A Note from the VisionRoom Curator: My friend Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches the “Ultimate Customer Experience. ” During our special August emphasis on Guest Experiences, Scott graciously agreed to let us use a blog post on customer experience.

  • What is the Value of Your Guest Experience?

    What is the value of your Guest Experience? Go back and read the previous sentence again, this time attaching the mathematical meaning to the word “value. ” That’s value, as in a numerical quantity that is assigned or is determined by calculation or measurement.

  • Great Vision, Bad Execution: 6 Common Mistakes

    It’s a delight to watch teams get clear on the future. But it’s a fright to see that hard work of visioning go south when it comes to execution.

  • How to Raise the Guest Awareness of Your Congregation

    Every church in America has a guest problem. They may have a huge number of guests showing up each week (a great problem).

  • If Guest Experience Were a Hymn

    Hymn singing is a ritual in just about every religion on the planet.   It helps a collection of people share a common expression of belief in a manner that is joyful or celebrative.

  • The Disconnect Between Principles and Practices at Your Church

    One of the most glaring divides in the life of many churches is the divide between principles and practices. A principle is an understanding about how to do things; a fundamental truth about the way things ought to be.

  • 8 Obstacles to Executing Your Church’s Strategy

    If your staff and volunteers don’t know your church’s strategy, they invent their own. Many times, this is not the fault of the volunteers but a failure on the part of senior leadership.

  • Developing an Assessment Culture that Provides Truth Today and Direction Tomorrow

    I hate bad stats. They undermine the credibility of Christians and can confuse the issues.

  • 20 of the Most Important Things You Should Know About Your Church

    Below you will find what I believe to be 20 very important, if not the most important things you should know about your church. Keep in mind these are things to measure about your church as an organization.

  • 7 Ways to Prepare for More Baptisms in Your Church

    We were recently on a leadership team retreat, taking time to reflect on what God is doing at our church. I’m honored to serve at Liquid Church and I count it a privilege to play a small part in what it’s doing.

  • Open Your Ministry to the Power of a Generation

    Encouraging a healthy and welcoming community among all generations. How is your church tapping into the power of the 20-something generation? Maybe you know you could do much better, but have been challenged by not really knowing what you can, and should be doing.

Recent Comments
Great work!!!!
 
— Kate Harel
 
After 47 years of ministry experience, I found this easy to agree with, and very hard to live by. All sorts of pressure applied. Eric Gieger's "Simple Church" was a big help!
 
— Jon Breshears
 
Many thanks Jeff. The American church must rediscover her roots in relational discipleship driven by her leaders. I intend to use your set of questions with our supported missionaries challenging each of them to go deeper and wider as disciples who make disciples. I appreciate you stoking my fire.
 
— Kim William Coutts
 

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