Kill Status Quo: How to Ask Better Questions

Hulu, iPhone, and Prius didn’t come to market because their creators asked status quo questions. They didn’t happen because somebody began a meeting with “Who has an idea for improving the industry?” or “How are we going to increase sales?” Those innovations exist because disruptive, transformative, even uncomfortable questions without easy answers were asked.

Through years of working with the world’s leading companies, I’ve witnessed a direct relationship between provocative inquiry and innovation. Teams that ask the hard questions prevent early conclusions: the simple act of inquiry provokes new thinking and has the power to challenge long-held assumptions that create real change.

So what do disruptive questions look and sound like? They usually begin with “how,” “which,” “why” or “if” and are specific without limiting imagination. They focus on generating solutions rather than begging long-winded explanations and place blame, as often-asked ‘close-ended’ questions always do. They awaken the mind rather than put it to sleep. To illustrate, a provocative version of “Who has an idea for improving our product/service?” would be “If we hosted a forum called ‘How Our Products & Services Suck,’ what topics would be on the main stage?” An equally effective version is “Which two things could our competitors do to render our product/services irrelevant?”

I witnessed this approach in action during an annual strategic planning meeting for a global pharmaceutical corporation. A few of the company’s major drugs were going off-patent, and every part of the organization was under pressure to innovate. When the corporate strategy team was invited to join the product team’s brainstorm session, they brought some unexpected questions to the table:

• What are the unshakable industry beliefs about what customers want? What if the opposite was true?
• If you were CEO for one day, which three things would you change to enable growth of our brands?
• How can we make our product- and service-chain more responsive to demand fluctuations?

No one from the product division answered immediately. People were visibly uncomfortable, but slightly excited. Yet by day’s end, this planning session became one of their most productive. Where previous annual planning meetings yielded 20 to 30 good ideas, this one resulted in over 100. When teams are encouraged—or forced—to question assumptions, their ideas often exceed expectation in number and creativity.

While it’s not unusual for the product and strategy teams to collaborate, consider querying less conventional audiences. Prospective hires, vendors, former customers, and ex-employees can provide unique and valuable perspectives on your organization. Without the constraints of groupthink and politesse, provocative inquiry can pave a short path toward innovation.

When posing disruptive questions to employees, some leaders prefer to start a meeting immediately with one to set the tone, while others hold back until a brainstorm sputters and stalls. Milder approaches include emailing questions to participants in advance of a meeting or creating an online questionnaire where anonymity is assured. And among the hundreds of provocative questions I’ve heard, the following queries have been known to suck the status quo out of any room:

1. If you could only work on one project for a year to transform the business, what would it be and why?

2. What is the shortest path to the customer? How could we get there in 6 months?

3. What suffers more breakdowns: our products, our processes, or our people? How could we fix this?

4. It’s 2025 and we’re the best company to work for in the world: What two things did we do to earn this award?

5. Which parts of your job would you like to kill or eliminate?

6. What would our dream testimonial from a customer say?

7. What can we offer for free that no one else does?

8. You’ve just written a tell-all book about this company: Which secrets does it reveal?

9. How can our services be turned into physical products? How can our products be turned into a service?

10. If we could hire five more people, what unconventional skills would they have and why?
This type of questioning possesses the power to transform brands and entire industries. When you apply provocative inquiry to every corner of your business, there will be a collective ripple of unease.

Embrace it: this is how status-quo busting happens, and what an innovation opportunity looks and sounds like.

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ABOUT THE AUTHOR

Lisa Bodell

Lisa Bodell is the author of Kill the Company: End the Status Quo, Start an Innovation Revolution (Bibliomotion). As founder and CEO of futurethink, an internationally recognized innovation research and training firm, Bodell believes that everyone has the power to innovate; they just need to know how. As a leading innovator and trainer, she has devised training programs for companies such as 3M, GE, and Johnson & Johnson. Learn more and keep up with her online at www.KillTheCompany.com.

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What happens when u dont have a meeting place any more. And u was forced out because the buliding wasnt available any more.
 
— Debra
 
If someone wants entertainment they're going to the wrong place. Church is not a place for entertainment...or in my opinion a barrage of coffee and donuts. Why are churches today bringing the world INTO them? Then there's the thing with children...age appropriate??? These little guys can pick stuff up in service. Besides Jesus said Suffer little children, and forbid them not, to come unto me: for of such is the kingdom of heaven. Mt. 19:14.
 
— Laurie
 
I love the intentionality here as well as the challenge to look at the data. That's missing so many times. I would like to offer a contrarian's take. Church members and regular attenders have so many ways to get information: Announcements, bulletins, social channels, relationships, and email being among the options. But brand new people are likely going to check out the website and that's it. It might be wiser for churches with limited time and resources to focus their website almost exclusively to guests. This group of people isn't looking for a calendar of events but wants to know about regular programs. They probably aren't interested in watching all of the messages but instead may want to preview one of the services. For the times we need church members to go to websites (sign up for camp, join a group, etc), we're probably better off designing and promoting a specific page rather than cluttering up the homepage.
 
— Michael Lukaszewski (@mlukaszewski)
 

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