Positive Learning from Negative Feedback

Leaders in all sizes and types of organizations often face negative feedback and criticism – and many have problems dealing with it.

Maybe it’s time to blow criticism away with “TNT”.

Recently I was reading HBR.org and came across a great article by John Butman entitled “The Benefits of Negative Feedback.”

I recently gave a lunchtime “author’s talk” at Children’s Hospital in Boston and, although I thought the talk went well, somebody in the audience didn’t like it at all. On the evaluation form, the person in question wrote a single word in the comment box: CONFUSING.

Thank you, whoever you are. While everybody else gave me good marks and said nice things, which I appreciated, my critic forced me into self-examination. Was he the only one forthright enough to speak up, or was he the only one not paying enough attention to get it? What was confusing? The ideas? The presentation?

His thoughtful suggestions contained in the article on dealing with negative feedback reminded me of a simple but powerful tool that I use whenever I receive criticism.

It’s called TNT, and I learned it about twenty years ago from Sue Mallory, a training instructor for the Leadership Network. I’ve been using it in every shape and form since then.

Are you ready?

The Next Time.

That’s right – once something has been said or done, you can’t do anything about it – for good or bad! Why should you beat yourself up and let it drag you down?

But you can learn from it and apply that learning to The Next Time the situation presents itself.

Here’s a great example: I recently made a presentation at a national conference in Dallas TX. I was no stranger to the conference – I’ve been speaking at it since it began in 2005. The topic was not new to me even though it was the first time I had presented it in its current form. I had prepared adequately – or at least I thought.

As it turns out, I had mistakenly assumed that the attendees of this year’s conference attending my session would be the same as in prior years, and I neglected to gauge the makeup of the audience before I launched into the presentation.

Over half of the session’s attendees were from a technical background, when I had expected most of them to be from a church ministry staff background. The presentation was only 5 minutes old before the quizzical looks and a few responses to my questions made me realize a mid-course correction was required!

Fortunately, I have a background (albeit several decades ago) in the technical production aspect of church ministry, and I was able to shift on the fly to orient the presentation more in that direction. I haven’t received the formal evaluations yet, but comments with several attendees following the session seemed to indicate the midstream switch was a success.

Looking back, I could have avoided the situation by noting what other sessions were being offered at the same time (and thus gauging potential attendance) as well as taking a quick audience poll to see who was present (to adjust the presentation at the beginning).

But it happened, and I couldn’t change a thing.

There’s always The Next Time.

What about in your leadership position? How will you use the power of TNT in evaluating an event or lesson or sermon that got some negative feedback in order to provide a positive launching point for improvement in the future?

Don’t let the negatives get you down – instead, blow them away with TNT.

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ABOUT THE AUTHOR

VRcurator

Bob Adams is Auxano's Vision Room Curator. His background includes over 23 years as an associate/executive pastor as well as 8 years as the Lead Consultant for a church design build company.

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In this era, we have the opportunity of professional church staff today who utilize their gifting to shape the image and atmosphere of the church organization. But the 100% real impact on the church visitors is genuine evidence of changed lives by the gospel and the active growing discipleship (just as it was in the first century church). One demonstration is financially rich believers ministering equally together with poor believers (how odd, and incredibly miraculous; all humble and bow at the foot of the cross.). It is the awesome contrast of church members vocations, race, gender, age, maturity, gifting, humility that demonstrates to visitors "there is a Spirit in the place". That first-time guest list of 10 are "physical excuses", not spiritual excuses. Those don't tell the story. The condition of facilities and publicly greeting people have zero to do with it. The power of God in and through believers lives dedicated to impact other people with their relationship bridge-building of acceptance of the lost around them. Empowered believers are infectious, loving, helpful, giving, self-less, dynamic, compelling, bold, Christ-filled. As I have been in many church settings domestically and internationally, the facilities can be poor, and yet the fellowship can still be rich. We need to operate with first church humility. People come to Christ on His terms, not on our human abilities of hospitality. A huge catastrophe in a community, disaster relief brings lots of people into churches – many come to the church in those terrible conditions no matter the physical condition of the local church. Off the condition of facility, and onto the condition of God's people (living stones).... and everything else will grow.... and the other physical issues will be corrected by the staff.
 
— Russ Wright
 
"While I understand the intent behind this phrase" Expound please. What do you understand to be the intent behind that phrase?
 
— Ken
 
Thank you for this article! I'm the pastor of a small church. My gifting is in teaching and we are known for aiding Christians in becoming Biblically literate. Visitor's often comment on God's presence being very real in our services. But we just don't seem to be growing. I have some soul-searching, etc. to do and this article provides some solid ground from which to proceed. Thank you again.
 
— Jonathan Schultheis
 

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