Welcome All Your Guests, But Focus on the One

As guest services practitioners, it’s time for us to admit something.

The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the system. Execute the system week after week. Lather. Rinse. Repeat.

I say that it’s easy because, after all, we are ministering to the masses. Blocks of people move through our pre-engineered process. They go from point A to point B, guided by our unseen hands as we help take them from a place of connection to a place of commitment.

Creating an inviting environment for guests is pretty simple, because guests plural are nameless, faceless entities.

But what if this weekend – rather than saying we’re here to serve our guests – we looked for a particular guest to serve?

What if we moved past the many to see the one?

What if we set aside our systems and struck up a friendship?

What if we stopped making assumptions about what our guests want and stop to discover what one person needs?

What if we breathed a silent prayer as we walk down a sidewalk or make our way through the lobby, asking the Holy Spirit to reveal to us the one person he’s putting in our path?

What if we asked the question, “Who am specifically serving today? Right now? In this moment?”

 

So…who are you here for?

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ABOUT THE AUTHOR

Danny Franks

Danny Franks

Danny Franks makes his living as a Connections Pastor at the Summit Church in Raleigh-Durham, North Carolina. He also makes a life as the husband of an out-of-his-league hottie and the dad of three cool sons and one sweet princess. His blog, dfranks.com, is a reflection of how he interacts with all of these.

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COMMENTS

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Recent Comments
If someone wants entertainment they're going to the wrong place. Church is not a place for entertainment...or in my opinion a barrage of coffee and donuts. Why are churches today bringing the world INTO them? Then there's the thing with children...age appropriate??? These little guys can pick stuff up in service. Besides Jesus said Suffer little children, and forbid them not, to come unto me: for of such is the kingdom of heaven. Mt. 19:14.
 
— Laurie
 
I love the intentionality here as well as the challenge to look at the data. That's missing so many times. I would like to offer a contrarian's take. Church members and regular attenders have so many ways to get information: Announcements, bulletins, social channels, relationships, and email being among the options. But brand new people are likely going to check out the website and that's it. It might be wiser for churches with limited time and resources to focus their website almost exclusively to guests. This group of people isn't looking for a calendar of events but wants to know about regular programs. They probably aren't interested in watching all of the messages but instead may want to preview one of the services. For the times we need church members to go to websites (sign up for camp, join a group, etc), we're probably better off designing and promoting a specific page rather than cluttering up the homepage.
 
— Michael Lukaszewski (@mlukaszewski)
 
A great question! Unfortunately, the Church Unique Kit is no longer available in print form. We are working on revising it and updating it into an online experience, but that project is at least six months out. An alternative is to come to an upcoming certification class. There is one May 15-18 in Houston, and October 23-26 in Atlanta.
 
— VRcurator
 

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